Appalling Service – Service Date: 2 May 2025

Extremely disappointed with the service my mother received at Midbay Motors VW Richards Bay & I’m writing this on her behalf. Her 2022 VW Tiguan went in for a scheduled service on 2 May 2025, yet on 26 June she discovered there was no oil in the engine—only after a petrol attendant checked while refilling washer fluid as the dashboard signalled that the washer is empty which hasn’t also been used. The car has no leaks and was only driven 6,000 km since the service. This raises serious concerns about whether oil was ever replaced or topped up.

She was left traumatised, especially as she had planned a long-distance trip with her grandchildren. Had she not stopped, this could’ve led to catastrophic engine failure and safety risks. She even had to pay for two oil refills—despite being under a valid service plan. Photos and receipts were kept, including proof that the oil level was soo low suggests it was never topped up.

This level of negligence is unacceptable for a brand like Volkswagen. My mother trusted the vehicle was road-ready after its service, only to be left distressed and traumatised. I urge VW to investigate this urgently, issue a formal apology, and ensure accountability. I’m available to share her details for proper follow-up. This should not happen to any customer.