Continued bad service for 2 years - 70 emails and requests later, no response - don't apologise for my inconvenience, FIX IT!

MidCity’s management of our body corporate has been poor. The auditor reported they could not obtain proof that mandatory UIF and Compensation Fund contributions were received, and noted the 10-year repair and maintenance plan “has not yet been compiled.” This contradicts our 26 Feb 2025 AGM, where owners accepted the 10-year plan and requested three exterior-paint quotes for the March 2025 budget meeting—still outstanding months later. After the portfolio manager resigned on 28 Feb 2025, MidCity assured us there would be no service gaps; yet long-running compliance and procurement issues continued. On 1 Oct 2025, owners were pressed to sign the AFS the same day so the AGM notice could be sent, while audit misstatements and compliance evidence were still unresolved. In Sept 2025, MidCity also marketed a paid “update” to 10-year plans, despite earlier saying ours did not exist. These patterns reflect weak compliance follow-through, slow procurement, and pressure without resolution. Based on their standard responses on this platform, it appears that their style is to use platitudes and make **** promises to fix things, rather than taking customers seriously. Midcity - don't respond with your standard "sorry for the inconvenience" message - how about you do something to fix the real problems?