Midcity Property Services
Claimed Business
|1.5|10 Reviews (last 12 months)|This business does not respond to reviews
Midcity Property Services
Claimed Business
|1.5
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Midcity Property Services is drawing significant dissatisfaction from tenants and body corporate members. Customers consistently mention concerns around delayed financial statements, disputed billing, prepaid electricity deductions, and slow refunds of deposits. A recurring theme is unresolved maintenance issues such as broken lifts and faulty security doors, alongside frustrations with compliance follow-through and procurement delays. While most feedback leans negative, there is an isolated positive experience where an individual staff member is praised for stepping in with patience, understanding, and proactive follow-up.
Performance(last 12 months):
Trustindex Rating
3.3TrustIndex
3.3
Review Distribution
1.5|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
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Used this business recently? Share your experience to help others decide.
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LR
Lerato R
1 reviews | Active since Jan 2020
24 Jan 2026, 09:33
******* practices
I do not understand why I have to pay a lease of R1925 and inspection fee of R680. Those are costs that must lay with the landlord not a tenant I was told that I have to pay them if I want to rent with them in centurion
Helpful (0)
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Lerato R
1 reviews | Active since Jan 2020
24 Jan 2026, 09:33
******* practices
I do not understand why I have to pay a lease of R1925 and inspection fee of R680. Those are costs that must lay with the landlord not a tenant I was told that I have to pay them if I want to rent with them in centurion
0
Replies (0)AI
Albert I
1 reviews | Active since Jan 2020
5 Nov 2025, 19:55
Unity Heights Flat deterioration under Midcity watch
After Midcity recently took over our flat Unity Heights there is quite a considerable deterioration in the service we are getting. The most inconveniencing is the lift which when operated from inside can only go up to floor 2 instead of floor 4. The buttons for 3rd and 4th floor are broken. So from ground floor you can only press up to 2nd floor, then you continue on the stairs up to floor 4. Now imagine when you move in and you are bringing in your belongings to floor 4. Calling the Mid city utilities is of no help as they keep on promising to come and fix it but to no avail. As big as the organisation is and yet they ignore their clients. The entrance we use is the man-trap security cubicle booth type. The outside door is getting worn out such that sometimes it fails to close by itself. As long as the outside door remains open, it renders the tagging useless from inside. Many times we have had to wait even up to 20 minutes until someone comes from outside and closes that door first for us to start coming out. It is disheartening and there is noone to fix this issue. The account statements often show figures that are not supposed to be there and i have had to go twice in person and ask the attendants at the offices to fix the bill. I had called 3 times before going in person but could not get assistance on the phone. I call upon the Midcity guys to improve their service. Some issues may be sensitive and may not need to be divulged on a public platform. Disgruntled!!
Helpful (0)
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Albert I
1 reviews | Active since Jan 2020
5 Nov 2025, 19:55
Unity Heights Flat deterioration under Midcity watch
After Midcity recently took over our flat Unity Heights there is quite a considerable deterioration in the service we are getting. The most inconveniencing is the lift which when operated from inside can only go up to floor 2 instead of floor 4. The buttons for 3rd and 4th floor are broken. So from ground floor you can only press up to 2nd floor, then you continue on the stairs up to floor 4. Now imagine when you move in and you are bringing in your belongings to floor 4. Calling the Mid city utilities is of no help as they keep on promising to come and fix it but to no avail. As big as the organisation is and yet they ignore their clients. The entrance we use is the man-trap security cubicle booth type. The outside door is getting worn out such that sometimes it fails to close by itself. As long as the outside door remains open, it renders the tagging useless from inside. Many times we have had to wait even up to 20 minutes until someone comes from outside and closes that door first for us to start coming out. It is disheartening and there is noone to fix this issue. The account statements often show figures that are not supposed to be there and i have had to go twice in person and ask the attendants at the offices to fix the bill. I had called 3 times before going in person but could not get assistance on the phone. I call upon the Midcity guys to improve their service. Some issues may be sensitive and may not need to be divulged on a public platform. Disgruntled!!
0
Replies (0)ML
Mari L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
Continued bad service for 2 years - 70 emails and requests later, no response - don't apologise for my inconvenience, FIX IT!
MidCity’s management of our body corporate has been poor. The auditor reported they could not obtain proof that mandatory UIF and Compensation Fund contributions were received, and noted the 10-year repair and maintenance plan “has not yet been compiled.” This contradicts our 26 Feb 2025 AGM, where owners accepted the 10-year plan and requested three exterior-paint quotes for the March 2025 budget meeting—still outstanding months later. After the portfolio manager resigned on 28 Feb 2025, MidCity assured us there would be no service gaps; yet long-running compliance and procurement issues continued. On 1 Oct 2025, owners were pressed to sign the AFS the same day so the AGM notice could be sent, while audit misstatements and compliance evidence were still unresolved. In Sept 2025, MidCity also marketed a paid “update” to 10-year plans, despite earlier saying ours did not exist. These patterns reflect weak compliance follow-through, slow procurement, and pressure without resolution. Based on their standard responses on this platform, it appears that their style is to use platitudes and make **** promises to fix things, rather than taking customers seriously. Midcity - don't respond with your standard "sorry for the inconvenience" message - how about you do something to fix the real problems?
Helpful (0)
|Replies (0)ML
Mari L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
Continued bad service for 2 years - 70 emails and requests later, no response - don't apologise for my inconvenience, FIX IT!
MidCity’s management of our body corporate has been poor. The auditor reported they could not obtain proof that mandatory UIF and Compensation Fund contributions were received, and noted the 10-year repair and maintenance plan “has not yet been compiled.” This contradicts our 26 Feb 2025 AGM, where owners accepted the 10-year plan and requested three exterior-paint quotes for the March 2025 budget meeting—still outstanding months later. After the portfolio manager resigned on 28 Feb 2025, MidCity assured us there would be no service gaps; yet long-running compliance and procurement issues continued. On 1 Oct 2025, owners were pressed to sign the AFS the same day so the AGM notice could be sent, while audit misstatements and compliance evidence were still unresolved. In Sept 2025, MidCity also marketed a paid “update” to 10-year plans, despite earlier saying ours did not exist. These patterns reflect weak compliance follow-through, slow procurement, and pressure without resolution. Based on their standard responses on this platform, it appears that their style is to use platitudes and make **** promises to fix things, rather than taking customers seriously. Midcity - don't respond with your standard "sorry for the inconvenience" message - how about you do something to fix the real problems?
0
Replies (0)ST
Saskia T
1 reviews | Active since Jan 2020
5 Sept 2025, 08:31
Maryke De Jongh
After having a really hard time with Boitumelo and being spoken to by her like im her child Maryke De Jong stepped in and saved the day, she was understanding and patient with me and assisted me really well and even followed up with me the next day. If it wasnt for her this would be a minus 5 star rating. Well done Maryke and thank you
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Saskia T
1 reviews | Active since Jan 2020
5 Sept 2025, 08:31
Maryke De Jongh
After having a really hard time with Boitumelo and being spoken to by her like im her child Maryke De Jong stepped in and saved the day, she was understanding and patient with me and assisted me really well and even followed up with me the next day. If it wasnt for her this would be a minus 5 star rating. Well done Maryke and thank you
0
Replies (0)GG
Gary G
1 reviews | Active since Jan 2020
8 Aug 2025, 10:16
MidCity Utilities
Gave notice to refund my deposit from electricity. They have charged me extraordinary amounts and delayed refunding me my deposit after their so-called deductions for almost 4weeks now due to all sorts of excuses. This is not an ethical company and avoid them if you can.
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Gary G
1 reviews | Active since Jan 2020
8 Aug 2025, 10:16
MidCity Utilities
Gave notice to refund my deposit from electricity. They have charged me extraordinary amounts and delayed refunding me my deposit after their so-called deductions for almost 4weeks now due to all sorts of excuses. This is not an ethical company and avoid them if you can.
0
Replies (0)AB
BM
Bongi M
1 reviews | Active since Jan 2020
22 Jul 2025, 18:30
Charged R172 for using wrong reference number. . .
I find it very funny that Midcity has decided to charge me R172 for using the wrong reference number despite sending proof of payment to them! I have never heard of such garbage! Anyway I'll pay that R172 and I hope it brings more clients to you. Midcity is such a pandemic. Welgevonden complex was much better with Impact Metering.
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Bongi M
1 reviews | Active since Jan 2020
22 Jul 2025, 18:30
Charged R172 for using wrong reference number. . .
I find it very funny that Midcity has decided to charge me R172 for using the wrong reference number despite sending proof of payment to them! I have never heard of such garbage! Anyway I'll pay that R172 and I hope it brings more clients to you. Midcity is such a pandemic. Welgevonden complex was much better with Impact Metering.
0
Replies (0)