Midcity Property Services
Claimed Business
Midcity Property Services
Claimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Midcity Property Services faces significant criticism across its property management and utilities operations. Customers frequently report billing inaccuracies, unexplained high electricity charges, and hidden fees passed on to tenants. Maintenance responsiveness is a major pain point, with broken lifts and security doors left unresolved despite repeated requests. Body corporate compliance failures, including missing financial statements and outstanding audit issues, erode trust further. Customer service is widely described as unresponsive, with unanswered emails and dropped calls. One reviewer praised staff member Maryke De Jong for resolving an issue with patience and follow-up.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
12h 44mReply Time
-100 NPSUnlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 13 hours 59 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
12h 44m
NPS Score
-100
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 13 hours 59 min
Review Distribution
1.4|13 Reviews
May '25 - Apr '26
5(8.3%)
4(0%)
3(0%)
2(8.3%)
1(83.3%)
5(8.3%)
4(0%)
3(0%)
2(8.3%)
1(83.3%)
Frequently Asked Questions About Midcity Property Services
Based on recent customer reviews, Midcity Property Services faces significant criticism across its property management and utilities operations. Customers frequently report billing inaccuracies, unexplained high electricity charges, and hidden fees passed on to tenants. Maintenance responsiveness is a major pain point, with broken lifts and security doors left unresolved despite repeated requests. Body corporate compliance failures, including missing financial statements and outstanding audit issues, erode trust further. Customer service is widely described as unresponsive, with unanswered emails and dropped calls. One reviewer praised staff member Maryke De Jong for resolving an issue with patience and follow-up.
Midcity Property Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 13 hours 59 min. Hellopeter has tracked Midcity Property Services across 193 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
LR
Lerato R
1 reviews | Active since Jan 2020
24 Jan 2026, 09:33
******* practices
I do not understand why I have to pay a lease of R1925 and inspection fee of R680. Those are costs that must lay with the landlord not a tenant I was told that I have to pay them if I want to rent with them in centurion
Helpful (0)
|Replies (0)LR
Lerato R
1 reviews | Active since Jan 2020
24 Jan 2026, 09:33
******* practices
I do not understand why I have to pay a lease of R1925 and inspection fee of R680. Those are costs that must lay with the landlord not a tenant I was told that I have to pay them if I want to rent with them in centurion
0
Replies (0)NM
Nsika M
1 reviews | Active since Jan 2020
14 Jan 2026, 17:18
Want to lose money ? Hire MidCity to manage your building
If I could give MidCity no rating I would shem. Their management of our sectional title has been **********. They have no accountability and through their incompetence they have allowed the trustees to loot the body corporate. We pay R2000 in levies but the body corporate has no money - not even enough to pay the electricity and now the entire building has no electricity. The owners have had meetings with their senior managers - a Mr H Sertfontein - but the situation has only gotten worse. The trustees of the body corporate - Rudolph Krog and his associates have bankrupted the body corporate. They refuse to conduct AGMs - for 6 years. They say owners don't pay levies but don't want to give statements of proof. They charged a R30 000 special levy - in Pretoria Central by the way - but that money is nowhere to be seen. They have emptied the reserve fund of the complex - it has R0. Can they just resign with their Rudolph
Helpful (0)
|Replies (0)NM
Nsika M
1 reviews | Active since Jan 2020
14 Jan 2026, 17:18
Want to lose money ? Hire MidCity to manage your building
If I could give MidCity no rating I would shem. Their management of our sectional title has been **********. They have no accountability and through their incompetence they have allowed the trustees to loot the body corporate. We pay R2000 in levies but the body corporate has no money - not even enough to pay the electricity and now the entire building has no electricity. The owners have had meetings with their senior managers - a Mr H Sertfontein - but the situation has only gotten worse. The trustees of the body corporate - Rudolph Krog and his associates have bankrupted the body corporate. They refuse to conduct AGMs - for 6 years. They say owners don't pay levies but don't want to give statements of proof. They charged a R30 000 special levy - in Pretoria Central by the way - but that money is nowhere to be seen. They have emptied the reserve fund of the complex - it has R0. Can they just resign with their Rudolph
0
Replies (0)NH
N H
1 reviews | Active since Jan 2020
14 Jan 2026, 16:46
MidCity, a *****ulent agency which loots funds!
MidCity is a *****ulent managing agent! They have not been able to account or provide annual financial statements for six years! Their employee, Joey Harmse, withdrew large funds from the body corporate account with no explanation and they have done nothing about it or provided any reasonable explanation. They have failed to hold any AGMs in the past five years and have allowed the trustees, Rudolf Krog, Beauty Bankole and Lynette Vermaak to loot the funds of the body corporate through their facilitation. MidCity were notified that they do not have a proper accounting system and they have since not made any attempt to ensure that this is rectified. A meeting was held with a senior at MidCity, Heintjie Serfontein towards the end of 2025 and to this day, there has been no change or movement in setting up an AGM or providing annual financial statements. MidCity has not paid the municipal accounts of the building which had resulted in the disconnection of the electricity of the building and they claim this is due to owners not paying levies but cannot provide proof of accounts showing this. This matter will be escalated and MidCity will be liable for its ***** and looting of property and funds. It is not an agency to be trusted or re**** on, a warning to all.
Helpful (0)
|Replies (0)NH
N H
1 reviews | Active since Jan 2020
14 Jan 2026, 16:46
MidCity, a *****ulent agency which loots funds!
MidCity is a *****ulent managing agent! They have not been able to account or provide annual financial statements for six years! Their employee, Joey Harmse, withdrew large funds from the body corporate account with no explanation and they have done nothing about it or provided any reasonable explanation. They have failed to hold any AGMs in the past five years and have allowed the trustees, Rudolf Krog, Beauty Bankole and Lynette Vermaak to loot the funds of the body corporate through their facilitation. MidCity were notified that they do not have a proper accounting system and they have since not made any attempt to ensure that this is rectified. A meeting was held with a senior at MidCity, Heintjie Serfontein towards the end of 2025 and to this day, there has been no change or movement in setting up an AGM or providing annual financial statements. MidCity has not paid the municipal accounts of the building which had resulted in the disconnection of the electricity of the building and they claim this is due to owners not paying levies but cannot provide proof of accounts showing this. This matter will be escalated and MidCity will be liable for its ***** and looting of property and funds. It is not an agency to be trusted or re**** on, a warning to all.
0
Replies (0)AI
Albert I
1 reviews | Active since Jan 2020
5 Nov 2025, 19:55
Unity Heights Flat deterioration under Midcity watch
After Midcity recently took over our flat Unity Heights there is quite a considerable deterioration in the service we are getting. The most inconveniencing is the lift which when operated from inside can only go up to floor 2 instead of floor 4. The buttons for 3rd and 4th floor are broken. So from ground floor you can only press up to 2nd floor, then you continue on the stairs up to floor 4. Now imagine when you move in and you are bringing in your belongings to floor 4. Calling the Mid city utilities is of no help as they keep on promising to come and fix it but to no avail. As big as the organisation is and yet they ignore their clients. The entrance we use is the man-trap security cubicle booth type. The outside door is getting worn out such that sometimes it fails to close by itself. As long as the outside door remains open, it renders the tagging useless from inside. Many times we have had to wait even up to 20 minutes until someone comes from outside and closes that door first for us to start coming out. It is disheartening and there is noone to fix this issue. The account statements often show figures that are not supposed to be there and i have had to go twice in person and ask the attendants at the offices to fix the bill. I had called 3 times before going in person but could not get assistance on the phone. I call upon the Midcity guys to improve their service. Some issues may be sensitive and may not need to be divulged on a public platform. Disgruntled!!
Helpful (0)
|Replies (0)AI
Albert I
1 reviews | Active since Jan 2020
5 Nov 2025, 19:55
Unity Heights Flat deterioration under Midcity watch
After Midcity recently took over our flat Unity Heights there is quite a considerable deterioration in the service we are getting. The most inconveniencing is the lift which when operated from inside can only go up to floor 2 instead of floor 4. The buttons for 3rd and 4th floor are broken. So from ground floor you can only press up to 2nd floor, then you continue on the stairs up to floor 4. Now imagine when you move in and you are bringing in your belongings to floor 4. Calling the Mid city utilities is of no help as they keep on promising to come and fix it but to no avail. As big as the organisation is and yet they ignore their clients. The entrance we use is the man-trap security cubicle booth type. The outside door is getting worn out such that sometimes it fails to close by itself. As long as the outside door remains open, it renders the tagging useless from inside. Many times we have had to wait even up to 20 minutes until someone comes from outside and closes that door first for us to start coming out. It is disheartening and there is noone to fix this issue. The account statements often show figures that are not supposed to be there and i have had to go twice in person and ask the attendants at the offices to fix the bill. I had called 3 times before going in person but could not get assistance on the phone. I call upon the Midcity guys to improve their service. Some issues may be sensitive and may not need to be divulged on a public platform. Disgruntled!!
0
Replies (0)ML
Mari L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
Continued bad service for 2 years - 70 emails and requests later, no response - don't apologise for my inconvenience, FIX IT!
MidCity’s management of our body corporate has been poor. The auditor reported they could not obtain proof that mandatory UIF and Compensation Fund contributions were received, and noted the 10-year repair and maintenance plan “has not yet been compiled.” This contradicts our 26 Feb 2025 AGM, where owners accepted the 10-year plan and requested three exterior-paint quotes for the March 2025 budget meeting—still outstanding months later. After the portfolio manager resigned on 28 Feb 2025, MidCity assured us there would be no service gaps; yet long-running compliance and procurement issues continued. On 1 Oct 2025, owners were pressed to sign the AFS the same day so the AGM notice could be sent, while audit misstatements and compliance evidence were still unresolved. In Sept 2025, MidCity also marketed a paid “update” to 10-year plans, despite earlier saying ours did not exist. These patterns reflect weak compliance follow-through, slow procurement, and pressure without resolution. Based on their standard responses on this platform, it appears that their style is to use platitudes and make **** promises to fix things, rather than taking customers seriously. Midcity - don't respond with your standard "sorry for the inconvenience" message - how about you do something to fix the real problems?
Helpful (0)
|Replies (0)ML
Mari L
1 reviews | Active since Jan 2020
7 Oct 2025, 15:05
Continued bad service for 2 years - 70 emails and requests later, no response - don't apologise for my inconvenience, FIX IT!
MidCity’s management of our body corporate has been poor. The auditor reported they could not obtain proof that mandatory UIF and Compensation Fund contributions were received, and noted the 10-year repair and maintenance plan “has not yet been compiled.” This contradicts our 26 Feb 2025 AGM, where owners accepted the 10-year plan and requested three exterior-paint quotes for the March 2025 budget meeting—still outstanding months later. After the portfolio manager resigned on 28 Feb 2025, MidCity assured us there would be no service gaps; yet long-running compliance and procurement issues continued. On 1 Oct 2025, owners were pressed to sign the AFS the same day so the AGM notice could be sent, while audit misstatements and compliance evidence were still unresolved. In Sept 2025, MidCity also marketed a paid “update” to 10-year plans, despite earlier saying ours did not exist. These patterns reflect weak compliance follow-through, slow procurement, and pressure without resolution. Based on their standard responses on this platform, it appears that their style is to use platitudes and make **** promises to fix things, rather than taking customers seriously. Midcity - don't respond with your standard "sorry for the inconvenience" message - how about you do something to fix the real problems?
0
Replies (0)ST
Saskia T
1 reviews | Active since Jan 2020
5 Sept 2025, 08:31
Maryke De Jongh
After having a really hard time with Boitumelo and being spoken to by her like im her child Maryke De Jong stepped in and saved the day, she was understanding and patient with me and assisted me really well and even followed up with me the next day. If it wasnt for her this would be a minus 5 star rating. Well done Maryke and thank you
Helpful (0)
|Replies (0)ST
Saskia T
1 reviews | Active since Jan 2020
5 Sept 2025, 08:31
Maryke De Jongh
After having a really hard time with Boitumelo and being spoken to by her like im her child Maryke De Jong stepped in and saved the day, she was understanding and patient with me and assisted me really well and even followed up with me the next day. If it wasnt for her this would be a minus 5 star rating. Well done Maryke and thank you
0
Replies (0)GG
Gary G
1 reviews | Active since Jan 2020
8 Aug 2025, 10:16
MidCity Utilities
Gave notice to refund my deposit from electricity. They have charged me extraordinary amounts and delayed refunding me my deposit after their so-called deductions for almost 4weeks now due to all sorts of excuses. This is not an ethical company and avoid them if you can.
Helpful (0)
|Replies (0)GG
Gary G
1 reviews | Active since Jan 2020
8 Aug 2025, 10:16
MidCity Utilities
Gave notice to refund my deposit from electricity. They have charged me extraordinary amounts and delayed refunding me my deposit after their so-called deductions for almost 4weeks now due to all sorts of excuses. This is not an ethical company and avoid them if you can.
0
Replies (0)