Albert I

Unity Heights Flat deterioration under Midcity watch

After Midcity recently took over our flat Unity Heights there is quite a considerable deterioration in the service we are getting. The most inconveniencing is the lift which when operated from inside can only go up to floor 2 instead of floor 4. The buttons for 3rd and 4th floor are broken. So from ground floor you can only press up to 2nd floor, then you continue on the stairs up to floor 4. Now imagine when you move in and you are bringing in your belongings to floor 4. Calling the Mid city utilities is of no help as they keep on promising to come and fix it but to no avail. As big as the organisation is and yet they ignore their clients. The entrance we use is the man-trap security cubicle booth type. The outside door is getting worn out such that sometimes it fails to close by itself. As long as the outside door remains open, it renders the tagging useless from inside. Many times we have had to wait even up to 20 minutes until someone comes from outside and closes that door first for us to start coming out. It is disheartening and there is noone to fix this issue. The account statements often show figures that are not supposed to be there and i have had to go twice in person and ask the attendants at the offices to fix the bill. I had called 3 times before going in person but could not get assistance on the phone. I call upon the Midcity guys to improve their service. Some issues may be sensitive and may not need to be divulged on a public platform. Disgruntled!!