MidCity Utilities
1.2|119 reviews
H
Handson
1 reviews | Active since Member
12 Feb 2026, 08:13
Atrocious Customer Support Team
Terrible customer service. Got home after work at night and my power had been turned off without communication. When I called customer support, the guy working kept dismissing me saying I should call someone else tomorrow morning. I explained that I hadn’t received any communication or bills from them and that my groceries would go bad if I waited that long. The person helping me couldn’t care less. I had to force him to send me the banking details so I could pay immediately, without even seeing a bill. Your customer service team is atrocious, I mean why work the night shift emergency line when you don’t want to help people! All the guy had to say was “please check your spam folder” but the idiot chose to argue with me and ultimately dismiss me. Do better man!!!
Helpful (0)
Replies (168)0
Replies (168)MidCity Utilities's replyOfficial
12 Feb 2026, 08:49 Good day Handson,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, building name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, building name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Best regards,
MidCity Utilities's reply12 Feb 2026, 08:49
Official
Good day Handson,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, building name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, building name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Best regards,
H
Handson's updateReviewer Update
12 Feb 2026, 18:35Hi there, thanks for the generic response. There’s actually no address for me to forward my details to.
H
Handson's update12 Feb 2026, 18:35
Reviewer Update
Hi there, thanks for the generic response. There’s actually no address for me to forward my details to.
MidCity Utilities's replyOfficial
13 Feb 2026, 06:35Good day Handson
Kindly send your details to creditcontrol@mcu.energy thank you.
Regards
Kindly send your details to creditcontrol@mcu.energy thank you.
Regards
Best regards,
MidCity Utilities's reply13 Feb 2026, 06:35
Official
Good day Handson
Kindly send your details to creditcontrol@mcu.energy thank you.
Regards
Kindly send your details to creditcontrol@mcu.energy thank you.
Regards
Best regards,