MidCity Utilities
Verified Business
|1.4|26 Reviews (last 12 months)|Responds in 52h 43m
MidCity Utilities
Verified Business
|1.4
26 Reviews (last 12 months)
Responds in 52h 43m
AI Review Summary
Based on recent customer reviews, MidCity Utilities is facing significant dissatisfaction across its customer base. A recurring theme is billing disputes, including incorrect charges, double charging on prepaid accounts, and prepaid electricity purchases not reflecting as units. Customers consistently mention unresponsive email support, withheld deposit refunds, and disconnections without prior communication. Body corporate clients also raise concerns about delayed financial statements and account security lapses. Amid the frustration, individual employees, particularly Thabiso, are repeatedly singled out for praise, with customers highlighting his professionalism, willingness to help, and ability to resolve long standing issues.
Performance(last 12 months):
Trustindex Rating
3Ranked In Business & Legal Services
#69Reply Time
52h 43mReplied to 100% of negative reviews
Reply time on negative reviews: 43h 59m
TrustIndex
3
Ranking
#69
in Business & Legal Services
Reply Time
52h 43m
Replied to 100% of negative reviews
Reply time on negative reviews: 43h 59m
Review Distribution
1.4|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 10:24
Horrible service : MidCity
I am extremely disappointed with the poor service and lack of communication from MidCity Utilities. I am based at Hornbill Crest, Unit 42. In December 2025, I received a statement reflecting outstanding arrears that were never properly explained, despite my previous statement showing my account was fully up to date. Concerned about these unexplained charges, I contacted MidCity for assistance. I initially spoke to an employee named Riccardo, who promised to investigate my query and get back to me, but he never followed up. After that, I made multiple calls and sent several emails trying to get clarity, but with no success and no proper assistance. I later called again and spoke to a lady named Boitumelo, who was the only person willing to assist. She took my details, followed up, and provided a clear explanation of the charges. I sincerely appreciate her help and professionalism. However, I am now receiving SMS notifications stating that my services will be disconnected. This is extremely concerning, especially after finally receiving clarification on my account. This level of service, poor communication, and inconsistent handling of customer queries is unacceptable. It genuinely feels like there is a lack of care for clients.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 10:24
Horrible service : MidCity
I am extremely disappointed with the poor service and lack of communication from MidCity Utilities. I am based at Hornbill Crest, Unit 42. In December 2025, I received a statement reflecting outstanding arrears that were never properly explained, despite my previous statement showing my account was fully up to date. Concerned about these unexplained charges, I contacted MidCity for assistance. I initially spoke to an employee named Riccardo, who promised to investigate my query and get back to me, but he never followed up. After that, I made multiple calls and sent several emails trying to get clarity, but with no success and no proper assistance. I later called again and spoke to a lady named Boitumelo, who was the only person willing to assist. She took my details, followed up, and provided a clear explanation of the charges. I sincerely appreciate her help and professionalism. However, I am now receiving SMS notifications stating that my services will be disconnected. This is extremely concerning, especially after finally receiving clarification on my account. This level of service, poor communication, and inconsistent handling of customer queries is unacceptable. It genuinely feels like there is a lack of care for clients.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:35
Electricity purchased but not delivered
Electricity purchased but not delivered.Good day My name is Thapelo Matamela I bought electricity for 500 and did not receive units I have already been charge the R218 this month so am expecting full Units Princeton park phase 4 Number 35 Recurring issue on the same Month
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:35
Electricity purchased but not delivered
Electricity purchased but not delivered.Good day My name is Thapelo Matamela I bought electricity for 500 and did not receive units I have already been charge the R218 this month so am expecting full Units Princeton park phase 4 Number 35 Recurring issue on the same Month
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 19:39
Bought Electricity and receive no units
Good day I bought Electricity for 400 rand and received no units. I already paid the R2500 recovery and i dont owe anything. Please explain why i did not receive my units and was charged an Amount when i bought Units. Need an explanation You cant treat those who pay similar to those who owe Please correct Princeton park phase 4 number 35
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 19:39
Bought Electricity and receive no units
Good day I bought Electricity for 400 rand and received no units. I already paid the R2500 recovery and i dont owe anything. Please explain why i did not receive my units and was charged an Amount when i bought Units. Need an explanation You cant treat those who pay similar to those who owe Please correct Princeton park phase 4 number 35
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 09:43
MidCity Monthly Muddle
In this day and age of AI, computers, and high-tech systems and gadgets, it is unbelievable that there are still companies, like MidCity, who are unable to send the correct monthly invoice to their customers. The result is that MidCity customers have to check and verify each monthly invoice they receive. In other words: Do the job MidCity is supposed to do. Really? What is the point of having a Managing Agent that is incapable of doing what they are paid to do? You tell me!
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 09:43
MidCity Monthly Muddle
In this day and age of AI, computers, and high-tech systems and gadgets, it is unbelievable that there are still companies, like MidCity, who are unable to send the correct monthly invoice to their customers. The result is that MidCity customers have to check and verify each monthly invoice they receive. In other words: Do the job MidCity is supposed to do. Really? What is the point of having a Managing Agent that is incapable of doing what they are paid to do? You tell me!
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:31
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 08:31
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 07:15
An unresponsive customer service Mid city Utilities
Midcity Utilities customer service is not responsive. It has been a week of sending a query without a response. The query is related to Account payment and POP has been provided. Showing such an attitude to those paying and paying on time shows lack of respect for their business and customers
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 07:15
An unresponsive customer service Mid city Utilities
Midcity Utilities customer service is not responsive. It has been a week of sending a query without a response. The query is related to Account payment and POP has been provided. Showing such an attitude to those paying and paying on time shows lack of respect for their business and customers
0
Replies (0)A