MidCity Utilities
Claimed Business
MidCity Utilities
Claimed Business
25 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
51h 12mReply Time
-50 NPSUnlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 41 hours 24 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
51h 12m
NPS Score
-50
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 41 hours 24 min
Review Distribution
1.4|25 Reviews
May '25 - Apr '26
5(4.2%)
4(8.3%)
3(0%)
2(4.2%)
1(83.3%)
5(4.2%)
4(8.3%)
3(0%)
2(4.2%)
1(83.3%)
Frequently Asked Questions About MidCity Utilities
MidCity Utilities has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 41 hours 24 min. Hellopeter has tracked MidCity Utilities across 119 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
JD
Jane D
1 reviews | Active since Jan 2020
3 Mar 2026, 08:31
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!
Helpful (0)
|Replies (0)JD
Jane D
1 reviews | Active since Jan 2020
3 Mar 2026, 08:31
THAPISO NGOEPE - BEST MIDCITY EMPLOYEE!!!!!!
Let me just start by saying: We have had problems with MidCity from day one, administrative errors, wrong charges and many others - NO ONE AT MIDCITY IS willing or able to help!!! Even calling them leads to hours of being send from pillar to post... BUT - THERE IS ONE EMPLOYEE THAT DESERVES TO ACTUALLY RUN THE ENTIRE MIDCITY COMPANY!! HIS NAME IS THABISO NGOEPE, HE IS FRIENDLY, PROFESSIONAL, ALWAYS WILLING TO HELP AND HAVE HELPED US ON NUMEROUS OCCASIONS! THAPISO, YOU ARE AMAZING! THANK YOU FOR THE GREAT SERVICE AND YOUR WILLINGNESS TO ALWAYS HELP! MIDCITY SHOULD PROMOTE YOU TO TOP MANAGEMENT AND GIVE YOU A MASSIVE SALARY RAISE!!!
0
Replies (0)TM
Thapelo M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:15
An unresponsive customer service Mid city Utilities
Midcity Utilities customer service is not responsive. It has been a week of sending a query without a response. The query is related to Account payment and POP has been provided. Showing such an attitude to those paying and paying on time shows lack of respect for their business and customers
Helpful (0)
|Replies (0)TM
Thapelo M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:15
An unresponsive customer service Mid city Utilities
Midcity Utilities customer service is not responsive. It has been a week of sending a query without a response. The query is related to Account payment and POP has been provided. Showing such an attitude to those paying and paying on time shows lack of respect for their business and customers
0
Replies (0)JM
H
Handson
1 reviews | Active since Jan 2020
12 Feb 2026, 08:13
Atrocious Customer Support Team
Terrible customer service. Got home after work at night and my power had been turned off without communication. When I called customer support, the guy working kept dismissing me saying I should call someone else tomorrow morning. I explained that I hadn’t received any communication or bills from them and that my groceries would go bad if I waited that long. The person helping me couldn’t care less. I had to force him to send me the banking details so I could pay immediately, without even seeing a bill. Your customer service team is atrocious, I mean why work the night shift emergency line when you don’t want to help people! All the guy had to say was “please check your spam folder” but the idiot chose to argue with me and ultimately dismiss me. Do better man!!!
Helpful (0)
|Replies (0)H
Handson
1 reviews | Active since Jan 2020
12 Feb 2026, 08:13
Atrocious Customer Support Team
Terrible customer service. Got home after work at night and my power had been turned off without communication. When I called customer support, the guy working kept dismissing me saying I should call someone else tomorrow morning. I explained that I hadn’t received any communication or bills from them and that my groceries would go bad if I waited that long. The person helping me couldn’t care less. I had to force him to send me the banking details so I could pay immediately, without even seeing a bill. Your customer service team is atrocious, I mean why work the night shift emergency line when you don’t want to help people! All the guy had to say was “please check your spam folder” but the idiot chose to argue with me and ultimately dismiss me. Do better man!!!
0
Replies (0)MS
Maleshoane S
1 reviews | Active since Jan 2020
19 Jan 2026, 06:40
Water bill
Midcity gave me the wrong bill and it doesn't want to correct it.
Helpful (0)
|Replies (0)MS
Maleshoane S
1 reviews | Active since Jan 2020
19 Jan 2026, 06:40
Water bill
Midcity gave me the wrong bill and it doesn't want to correct it.
0
Replies (0)L
Lerato
1 reviews | Active since Jan 2020
6 Jan 2026, 08:02
Midcity Utility service
*1/5 stars - Horrible service from Mid-City Utilities 😡* I'm still waiting for my deposit and leftover electricity money from Mid-City Utilities since their contract ended in November last year. NO communication, NO updates, NOTHING! 🤯 Multiple calls and requests have gone unanswered. Terrible customer service. Would not recommend.
Helpful (0)
|Replies (0)L
Lerato
1 reviews | Active since Jan 2020
6 Jan 2026, 08:02
Midcity Utility service
*1/5 stars - Horrible service from Mid-City Utilities 😡* I'm still waiting for my deposit and leftover electricity money from Mid-City Utilities since their contract ended in November last year. NO communication, NO updates, NOTHING! 🤯 Multiple calls and requests have gone unanswered. Terrible customer service. Would not recommend.
0
Replies (0)MT
Mmamolatelo T
1 reviews | Active since Jan 2020
20 Dec 2025, 17:52
Over charged water services
I am very disappointed with the service. I have been over charged for 3 months in a row. I wrote an email complaining about the charges and no one responded to my email. How can a family of adult and 2 kids pay R2500.00 for water usage. This is nonsense. Please rectify the reading. I am not always home. It's been 3 months and I paid almost R5000 for water. Water should be the cheapest commodity of all time. I called last month you said there might be a leak, we checked, there's nothing. I am going to take this up with ombudsman. I can't not be reaped like this. Water cannot be expensive more than electricity.....no ways.
Helpful (0)
|Replies (0)MT
Mmamolatelo T
1 reviews | Active since Jan 2020
20 Dec 2025, 17:52
Over charged water services
I am very disappointed with the service. I have been over charged for 3 months in a row. I wrote an email complaining about the charges and no one responded to my email. How can a family of adult and 2 kids pay R2500.00 for water usage. This is nonsense. Please rectify the reading. I am not always home. It's been 3 months and I paid almost R5000 for water. Water should be the cheapest commodity of all time. I called last month you said there might be a leak, we checked, there's nothing. I am going to take this up with ombudsman. I can't not be reaped like this. Water cannot be expensive more than electricity.....no ways.
0
Replies (0)