Active since Nov 2018
This morning (10 July 2025) I bought a 2.5kg pack of Huletts white sugar, (Barcode 6001042000304) at Spar in Cullinan. What I expected to find was loose sugar granules. Big mistake! Instead, I found lumps of sugar, hard as rocks, and almost impossible to break up without using a hammer and anvil. And this by a company that advertises on the package: “HULETTS IS PROUD TO BE PART OF THE SOUTH AFRICAN FAMILY AND WE’VE BEEN MAKING EVERY DAY SWEETER FOR OVER 128 YEARS.” Yeah, sure. Right. You’re proud? Pffft! Maybe it is time you learn how to package your product properly? Needless to say, I am thoroughly disgusted, and shall certainly NOT waste my money on your substandard product ever again.
I’ve been doing business with Duramaster Outdoor for many years, and I can tell you this: each time I’ve had to have some work done, I’m amazed at the quality of work, professionalism, and helpfulness from them. Nowhere, and I mean nowhere, have I found the type of customer care that Duramaster has provided me with. They are always willing to go the extra 1,60934km. Thanks again Mark, and members of your team (Amos and Wiseman), who have been out here in the Bundus, and who have once again delivered yet another shining example of what customer service is supposed to be.