The worst service from Midlands saddle and trout!

We booked the 4 bedroom unit for 2 nights and we come to check in only to find out that the person working here that we booked with had forgot to make a reservation for us! Now they want to give us ****py 2-bedroom chalets as an alternative with no private pools! But that is not what we booked! We came as a family with preparations for the 4-bedroom with the pool! This is complete nonsense and such a freaking huge inconvenience! The gentleman working at the front desk doesn't seem phased by this and thinks that we are being unreasonable but we traveled all the way from Gauteng and we're not getting what we paid for!!!