SCAM!!!! DO NOT BUY FROM THIS PLACE

DO NOT BUY FROM THIS PLACE!!!! this is a well-orchestrated scam the portfolio and pictures used on this website I am certain they cannot produce a single item that's on the website it is evident from other reviews that they are getting the same service. have a look of the chairs I ordered vs what I received really what a horrible joke! on the previous webpage they deleted my review from google I have no idea how. please do yourself a favor DO NOT FALL FOR THE POSITIVE REVIEWS THEY ARE PART OF THE SCAM. I had the chairs returned to their storage facility they do not have a show room whatsoever. I received an SMS and an email that a refund has been processed however I am not counting on it DO NOT MAKE ANY PAYMENTS to their account. what a joke they created fake accounts with positive reviews really these people have got no shame. 21/06/07 - placed an order and got confirmation of the order 08/07/2021 - received the defective chairs completely different from what was shown on the website, I was in shock and distraught when I measured the chairs, they had incorrect dimensions and the design was completely different. I immediately notified Mr. Gumbi and forwarded him the pictures to date it has been back and forth with him and he is very rude. 28/07/2021 - Returned their dining chairs at my own expense because collection was not arranged. 30/07/2121 - received an email and SMS that a refund has been processed mind you I have not received proof of payment to support their alleged refund 03/08/2021 - no refund received 13/08/21 called accounts but call went through to one of their employees who dropped the call. 13:08 called back call was dropped 13:10 called Royal Palace back the same employee answered, and she said she will transfer the call to someone who will assist further call was dropped again. 13:12 called back and the line was not answered. 13:14 called back the line rang unanswered then dropped. 13:16 called back and spoke to the person they said they will transfer me to who said he was on lunch he just got back and advised the person I got through to is the one who works in accounts. got their link https://royalpalace.co.za/refund/ to request a refund however the web page returns; sent successfully then says; error form not summited. So now what Royal Palace is saying is; because I reviewed their company, I will not receive a refund they refer to their scam as section 6.4 of their Terms and Conditions which reads; 6.4 By engaging Royal palace or ordering from Royal palace you agree that you won’t engage in any negative commenting or reviews on any public platform that will negatively affect Royal palace brand and all its brands that may results in your orders and services being suspended or terminated without refund, depending on the severity and circumstances of the incident(s), and may also be regarded as a breach of this agreement. All payments, exchanges or refunds may be permanently stopped or paused until the negative comment/s or negative review/s withdrawn depending the severity and circumstances of the incident(s) at Royal palace’s discretion. - THIS WAS NOT ON THE TERMS AND CONDITIONS WHEN I MADE A PURCHASE ONLINE IT WAS AFTERMATH FOLLOWING THE BAD REVIEWS. This is illegal, my review is truthful factual, and I have attached pictures as proof that I am not making false accusations. I want my money all of it R5980.00 which was paid into your account on the 21st of June 2021. 16/08/2021 - Called Royal Palace spoke to a consultant and like all the other days it was a waste of time got 0115681700 to call for assistance however the number does not exist. - after a lengthy process spoke to Royal palace and they confirmed a refund will be processed Today to expect payment during the day or Tomorrow. 17/08/2021 - no refund and no communication 18/08/2021 - follow up and was told to remove the google review if I want my money.