Turned away from midrand west clinic DISAPPOINTED

Took my mum for CHRONIC medication she was turned away because she's not staying in midrand she must go & take medication where she normally get it,even when I explained to them that shes now staying in midrand n she doesn't have pills left ,they stil said No,I had to take her the doc because she fainted soon after we left the clinic becos of escalleted BP & DIABETICS IM REALLY DISAPPOINTED N HURT I thought every individual have THE Right to go to any health facility and get helped OR I AM I MISSING SOMETHING