Bad service for new owners

I bought land and as adviced went to apply for water and electricity installation. That was in August 2024, The ladies at the window were not very keen on helping, anyways that is a story for another day. My issue is, when I opened my account, I asked the lady that was helping me, so how much do I have to pay, she told me you have to apply for water and electricity and they will tell you how much you need to pay, so I asked if there was anything I needed to pay for opening the account, her response was and I quote, "no Sisi, you can't pay for anything if you don't have water and electricity and if there is anything for you to pay, you will receive monthly statements on your email." I have never received any email statements and only today I receive an SMS telling me I owe R6000, of which it doesn't even explain what it is I owe for until I asked one of my friends what it means only to find out that they **** to me, because every month I am meant to pay at that time I don't even know how much I am meant to pay every month.