Midway insurance
Unclaimed Business
|4.7|37 Reviews (last 12 months)|This business does not respond to reviews
Midway insurance
Unclaimed Business
|4.7
37 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Midway Insurance receives largely positive feedback, with customers consistently praising individual consultants by name for professional, friendly, and efficient service. A recurring theme is appreciation for quick claim handling, helpful premium reviews that save money, and responsive call back follow ups. However, a notable minority express frustration around cancellation requests being ignored, persistent unwanted sales calls, and delays in vehicle repair claim processes. Overall sentiment leans favourable, driven by strong frontline agent interactions, though policy administration and outbound calling practices emerge as pain points.
Performance(last 12 months):
Trustindex Rating
6NPS Score
60Very Likely
TrustIndex
6
NPS Score
60
Recommended: Very Likely
Review Distribution
4.7|37 Reviews
Sep '25 - Aug '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencefN
fezekile N
1 reviews | Active since Jun 2015
27 May 2026, 13:49
My query on my Polic...
My query on my Policy review was attended with excellency I'm happy about the service I received from Miway insurance Buhle Gumede big up.
Helpful (0)
|Replies (0)fN
fezekile N
1 reviews | Active since Jun 2015
27 May 2026, 13:49
My query on my Polic...
My query on my Policy review was attended with excellency I'm happy about the service I received from Miway insurance Buhle Gumede big up.
0
Replies (0)J
NT
Nombongo T
1 reviews | Active since May 2023
20 May 2026, 09:55
Kamogelo Llale was v...
Kamogelo Llale was very friendly and kind With a clear explanation He handled me very well
Helpful (0)
|Replies (0)NT
Nombongo T
1 reviews | Active since May 2023
20 May 2026, 09:55
Kamogelo Llale was v...
Kamogelo Llale was very friendly and kind With a clear explanation He handled me very well
0
Replies (0)N
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Raphaelle H
1 reviews | Active since May 2026
15 May 2026, 11:59
SHENICE PETERSON
SHENICE PETERSENWAS EXTREMELY HELPFUL WITH HELPING ME OUT WE APPRECIATE IT VERY MUCH
Helpful (0)
|Replies (0)RH
Raphaelle H
1 reviews | Active since May 2026
15 May 2026, 11:59
SHENICE PETERSON
SHENICE PETERSENWAS EXTREMELY HELPFUL WITH HELPING ME OUT WE APPRECIATE IT VERY MUCH
0
Replies (0)FV
Francois V
1 reviews | Active since Apr 2018
15 May 2026, 11:13
Call agents were ver...
Call agents were very friemdly, understanding and accommodating to make the necessary changes to my policy.
Helpful (0)
|Replies (0)FV
Francois V
1 reviews | Active since Apr 2018
15 May 2026, 11:13
Call agents were ver...
Call agents were very friemdly, understanding and accommodating to make the necessary changes to my policy.
0
Replies (0)CH