Jessica de beer, she is not helping

Good day

Can you please remove my name in your data base because someone use my id number to certificate that I don’t know , account that I don’t know I.g virgin active , I was talking Jessica de beer she is not helping head of operations, please some from higher standard office please help me , I don’t who is using my name on the wrong things , I paid Edgar’s store R2500 I don’t know that account because I’m trying apply for new car.