Still nothing done and money lost.

Good day Hello Peter

I wish to lodge a complaint against the store named Meilee Ladies Fashion at Erica Square in Belhar Cape Town. Email address is info@meilee.co.za. The lady at the till is named Natasha who had given me a hard time. I recently purchased a top and dress cash and also made a lay bye for 3 other dresses on the 23rd April 2022 and then also bought some other clothing at another store. A week later  on the  30th April I went back to cancel my lay bye because I no longer wanted the one item and just wanted to purchase the 2 in my lay bye . The message printed on the receipt reads as follows.  Please collect items before lay bye expires or you will forfeit your deposit and nowhere does it actually state that you cannot cancel your lay bye. I had spoken to the lady in charge and was told no I can't cancel my lay bye and she exchanged the item that I bought the previous week as it states an item can only be replaced no cash refund can be given. I know stores need money as Covid 19 has hit hard on many little shops owned privately. But to want me to purchase the 2 instead of 3 items did the lay bye on is outrageous to say the least. I was told she will not cancel my lay bye and that I would have to pay the full price on my items and also she would give me a voucher. I'm other words they will hold my money and even if I do not want anything in the store ever again. I would not get my money back ever. This voucher comes in the form of a receipt in writing that they owed me money. I then told her so you want me to spend more money in your shop even though I want to take the 2 and not 3 items. She told me point blank. She can't cancel my lay bye and there is nothing she or I can do about this matter.  I am tired of people abusing the consumers rights and to say that she refused to help me is sn infringement of my consumer rights. How many people have they done this to propels who do not know their rights as consumers. She persisted in saying  I must pay for all 3 items even though the stores policy on the receipt does not say anything regarding canceling of a lay bye but only states that you will forfeit your deposit if you do not fetch your lay bye. I want money back... It was the very first time I bought a this privately owned store and will not buy there ever again. Does a consumer not have the right to change his or her mind. Why do these shops want to coerse people into buying or dealing with the store if they are forced to buy clothing that they don't want to... Or forced to pay for stuff and then have their money taken by force... their hard earned money wasted because now they are obligated because of some voucher. What kind of tactic is that. I need your urgent assistance in this matter. I don't have the number of the store but please note I can be contacted on janine.naidoo1973@gmail.com or 0961143051