Don't trust Mighty Media to get your order right

I ordered prints from this company that were not completed on time, which I didn't make a fuss about, but when I received my order in the end, there were 2 items short. After inquiring about when I can expect these items, I was told that it will have to be a new order and that they don't print less than 20 items. I only need the 2 items from my original order, and not 20. I sent a message asking how this is possible as this was no fault of mine, but I am not getting any answers. Hoping we can resolve this sooner than later.