Miladys account

I’m ****ed 😡 being ****** daylight?? I payed up my account and when I want to cancel the account they told me that I have arrears for not buying and i paid then now when I want to cancel they’re telling me that I have an insurance with them like njani ???? When I called them they don’t answer my calls …. I feel ****** this is ***** This is bull**** guys can someone help me out ???