Milaw Legal
Verified Business
Milaw Legal
Verified Business
1,051 Reviews (last 12 months)
Responds in 8 hours 40 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Milaw Legal delivers a polarised customer experience. The business receives overwhelming praise for individual consultants who are named and celebrated for professionalism, patience, and dedication. However, a persistent pattern of communication breakdowns, unprocessed refunds, and billing disputes severely undermines trust for a notable segment of customers, particularly those in post-sale or cancellation phases.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants like Siphokazi, Thandokazi, Tyra, Onica, and Mpumelelo are consistently praised as patient, knowledgeable, and professional. Customers frequently describe feeling guided and reassured throughout complex debt processes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7Trustindex Rating
#11Ranked In Debt Management
8h 40mReply Time
46 NPSLikely
Replied to 29% of negative reviews
Reply time on negative reviews: 17 hours 25 min
TrustIndex
7
Ranking
#11
in Debt Management
Avg Reply
8 hours 40 minutes
NPS Score
46
Recommended: Likely
Replied to 29% of negative reviews
Reply time on negative reviews: 17 hours 25 min
Review Distribution
4.7|1,051 Reviews
May '25 - Apr '26
5(90.3%)
4(3.5%)
3(0.5%)
2(0%)
1(5.6%)
5(90.3%)
4(3.5%)
3(0.5%)
2(0%)
1(5.6%)
Recent reviews (1,051)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTswaraMLTTSA
To start writing a review about Milaw Legal TAP THE SEND ARROW
1 reviews | Active since Jan 2020
3 Feb 2026, 09:17
Am appretiation
Perfect people to get help from, am grateful for them.
Helpful (0)
|Replies (0)TswaraMLTTSA
To start writing a review about Milaw Legal TAP THE SEND ARROW
1 reviews | Active since Jan 2020
3 Feb 2026, 09:17
Am appretiation
Perfect people to get help from, am grateful for them.
0
Replies (0)TM
T
RA
Rizaan A
1 reviews | Active since Jan 2020
31 Dec 2025, 08:38
I feel ****med paid money for nothing
I'm so disappointed in this company- they didn't deliver full service I paid a lot of money but nothing has been done, I collected my own prescription letters and paid up letters they couldn't even get that done, If I could get hold of Rynhardt De Lange CEO I would have tell him to let us pay a deposit and after completion the rest, cause really- I feel ****med!!! If I could rate 0 I would!!
Helpful (0)
|Replies (0)RA
Rizaan A
1 reviews | Active since Jan 2020
31 Dec 2025, 08:38
I feel ****med paid money for nothing
I'm so disappointed in this company- they didn't deliver full service I paid a lot of money but nothing has been done, I collected my own prescription letters and paid up letters they couldn't even get that done, If I could get hold of Rynhardt De Lange CEO I would have tell him to let us pay a deposit and after completion the rest, cause really- I feel ****med!!! If I could rate 0 I would!!
0
Replies (0)CM
Chunderlall M
1 reviews | Active since Jan 2020
9 Dec 2025, 14:18
Be aware Milaw Legal are ****ers
I signed up with this firm to negotiate with my creditors to pay a reduced installment Money was deducted from my account and my creditors were not paid. After I cancelled their service they still deducted the money and do not want to refund me.
Helpful (0)
|Replies (0)CM
Chunderlall M
1 reviews | Active since Jan 2020
9 Dec 2025, 14:18
Be aware Milaw Legal are ****ers
I signed up with this firm to negotiate with my creditors to pay a reduced installment Money was deducted from my account and my creditors were not paid. After I cancelled their service they still deducted the money and do not want to refund me.
0
Replies (0)KM
Kedibone M
1 reviews | Active since Jan 2020
22 Nov 2025, 19:49
****
Been patient with them no communication no feedback nothing from their end, emails are ignore calls not answered Kaylin Poole decided to ignore my emails after several promises Milaw it's a **** be careful
Helpful (0)
|Replies (0)KM
Kedibone M
1 reviews | Active since Jan 2020
22 Nov 2025, 19:49
****
Been patient with them no communication no feedback nothing from their end, emails are ignore calls not answered Kaylin Poole decided to ignore my emails after several promises Milaw it's a **** be careful
0
Replies (0)NM
Nothando M
1 reviews | Active since Jan 2020
20 Nov 2025, 08:44
Bad service - ****
I paid in full to remove the flag on my name as I am under debt review. I still haven't received the help and you keep on giving me a run around telling me to get forms from prev debt counsellors why when they referred you to me... No feedback nothing from you regarding the progress and yet I fully paid in March 2025 but still nothing.
Helpful (0)
|Replies (0)NM
Nothando M
1 reviews | Active since Jan 2020
20 Nov 2025, 08:44
Bad service - ****
I paid in full to remove the flag on my name as I am under debt review. I still haven't received the help and you keep on giving me a run around telling me to get forms from prev debt counsellors why when they referred you to me... No feedback nothing from you regarding the progress and yet I fully paid in March 2025 but still nothing.
0
Replies (0)GM
Gontse M
1 reviews | Active since Jan 2020
19 Nov 2025, 06:06
BS company don't trust them with your money
Bs company don't trust them , they only good in debitng peoples accounts even their number doesn't work they don't even reply to their emails, till this day they owe me money
Helpful (0)
|Replies (0)