PLEASE CANCEL MY MEMBERSHIP & THE DEBIT FROM MY BANK ACCOUNT

Firstly, I am not someone to do this to any Business, but the unprofessional people who deals with the cancellations, makes the company seems worse. A lady by the name of Diane, contacted me in early December, as my membership was in the cooling off period, and i had decided to cancel. I followed procedure and sent them an email (Email was sent on the 12/12/2021) requesting for it to be cancelled. Diane contacted me, to advise me that i will be charged a cancellation fee of R599,00 together with 1 months membership fee. She did not even give me time to respond to what she was saying over the phone, where, she dropped the call, as soon as i mentioned my grievances to her. They then decided to deduct on the 17th of December, who does that? Where as my debit date was arranged for the 26th. It was also not mentioned to me over the phone when the sales consultant offered the package, that an admin fee will also be included together with the first months deductions - PLEASE DO NOT MESS WITH MY MONEY, I WORK HARD FOR THE MONEY I HAVE. Then yesterday, 20/01/2021, Diane contacts me again, to tell me that my membership is still not cancelled, and that i would have to pay another month's fee of R599!!!!!!!! Whilst, me being in utter shock, and expressing the disgusting assistance received from her in the first call she had with me, again she had ended the call, and referred me to email them instead. Why are you people being thieves and stealing? Why are you not prepared to cancel my membership?! Diane, certainly, does not belong at that place - she does not even allow you to say anything over the phone. She was also saying, "You did not call me, i called you, so you need to listen to me...." I have been trying to cancel this debit since it began! mind you, i haven't even used any of their services, either, due to the bad reviews that ive come across on all social media. It is impossible for me to even stop the debit at my Bank, because MoiMooi AKA, Milk & honey Boutique has set it up in such a way, that the owner of the money that they are deducting every month, cannot cancel the debit. Come on Guys, we're in the 21st Century, where businesses like you, would go out of their way to assist their client's even if it is a request for cancellation. This is beyond me! I am trying to find a different recourse in this matter, and will be approaching the Ombudsman as well. They are stealing people's money! PLEASE CANCEL MY MEMBERSHIP & CANCEL THE DEBIT AS FROM DECEMBER! I am utterly, disappointed in the service received from Diane. We confirmed that my membership will be cancelled, in December, already! Your lines stays busy, probably with constant complaints about the service.

Copy of Email Requesting Cancellation : Email dated: 12/12/2021, "Good Day, Kindly, cancel my membership with immediate effect. Please send me written confirmation that it has been cancelled. Lastly, please make sure that the debit is NOT deducted at the end of this month going forward as I was not told about the admin fee, that was also deducted at the end of November. Many Thanks Fudwa"

To date, my membership IS NOT CANCELLED, and they are insisting that I will have to pay an additional cancellation fee of R599,00 as well. I have NOT made use of any of their services, and the above, was not mentioned to me when the membership was offered by the sales consultant, in regards to the cancellation fee.

Copy of email sent to MoiMooi, Emailed dated 17/12/2021 "I have already requested that my membership be cancelled. It doesnt sit kindly with me, where rude & obnoxious people from your company contacts me, and ends the call whilst still speaking to them. It is noted that you have deducted another R599,00 today, on a day where it is not the agreed deduction date! Please send me written confirmation that my membership is cancelled. I have read reviews about this company and sorry to say you are only here to steal my money. Please send me written confirmation as requested above. "