M&
Milk & Honey Boutique Spa
Unclaimed Business
M&
Milk & Honey Boutique Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFA
Fudwa A
1 reviews | Active since Jan 2020
21 Jan 2022, 12:11
PLEASE CANCEL MY MEMBERSHIP & THE DEBIT FROM MY BANK ACCOUNT
Firstly, I am not someone to do this to any Business, but the unprofessional people who deals with the cancellations, makes the company seems worse. A lady by the name of Diane, contacted me in early December, as my membership was in the cooling off period, and i had decided to cancel. I followed procedure and sent them an email (Email was sent on the 12/12/2021) requesting for it to be cancelled. Diane contacted me, to advise me that i will be charged a cancellation fee of R599,00 together with 1 months membership fee. She did not even give me time to respond to what she was saying over the phone, where, she dropped the call, as soon as i mentioned my grievances to her. They then decided to deduct on the 17th of December, who does that? Where as my debit date was arranged for the 26th. It was also not mentioned to me over the phone when the sales consultant offered the package, that an admin fee will also be included together with the first months deductions - PLEASE DO NOT MESS WITH MY MONEY, I WORK HARD FOR THE MONEY I HAVE. Then yesterday, 20/01/2021, Diane contacts me again, to tell me that my membership is still not cancelled, and that i would have to pay another month's fee of R599!!!!!!!! Whilst, me being in utter shock, and expressing the disgusting assistance received from her in the first call she had with me, again she had ended the call, and referred me to email them instead. Why are you people being thieves and stealing? Why are you not prepared to cancel my membership?! Diane, certainly, does not belong at that place - she does not even allow you to say anything over the phone. She was also saying, "You did not call me, i called you, so you need to listen to me...." I have been trying to cancel this debit since it began! mind you, i haven't even used any of their services, either, due to the bad reviews that ive come across on all social media. It is impossible for me to even stop the debit at my Bank, because MoiMooi AKA, Milk & honey Boutique has set it up in such a way, that the owner of the money that they are deducting every month, cannot cancel the debit. Come on Guys, we're in the 21st Century, where businesses like you, would go out of their way to assist their client's even if it is a request for cancellation. This is beyond me! I am trying to find a different recourse in this matter, and will be approaching the Ombudsman as well. They are stealing people's money! PLEASE CANCEL MY MEMBERSHIP & CANCEL THE DEBIT AS FROM DECEMBER! I am utterly, disappointed in the service received from Diane. We confirmed that my membership will be cancelled, in December, already! Your lines stays busy, probably with constant complaints about the service. Copy of Email Requesting Cancellation : Email dated: 12/12/2021, "Good Day, Kindly, cancel my membership with immediate effect. Please send me written confirmation that it has been cancelled. Lastly, please make sure that the debit is NOT deducted at the end of this month going forward as I was not told about the admin fee, that was also deducted at the end of November. Many Thanks Fudwa" To date, my membership IS NOT CANCELLED, and they are insisting that I will have to pay an additional cancellation fee of R599,00 as well. I have NOT made use of any of their services, and the above, was not mentioned to me when the membership was offered by the sales consultant, in regards to the cancellation fee. Copy of email sent to MoiMooi, Emailed dated 17/12/2021 "I have already requested that my membership be cancelled. It doesnt sit kindly with me, where rude & obnoxious people from your company contacts me, and ends the call whilst still speaking to them. It is noted that you have deducted another R599,00 today, on a day where it is not the agreed deduction date! Please send me written confirmation that my membership is cancelled. I have read reviews about this company and sorry to say you are only here to steal my money. Please send me written confirmation as requested above. "
Helpful (0)
|Replies (0)FA
Fudwa A
1 reviews | Active since Jan 2020
21 Jan 2022, 12:11
PLEASE CANCEL MY MEMBERSHIP & THE DEBIT FROM MY BANK ACCOUNT
Firstly, I am not someone to do this to any Business, but the unprofessional people who deals with the cancellations, makes the company seems worse. A lady by the name of Diane, contacted me in early December, as my membership was in the cooling off period, and i had decided to cancel. I followed procedure and sent them an email (Email was sent on the 12/12/2021) requesting for it to be cancelled. Diane contacted me, to advise me that i will be charged a cancellation fee of R599,00 together with 1 months membership fee. She did not even give me time to respond to what she was saying over the phone, where, she dropped the call, as soon as i mentioned my grievances to her. They then decided to deduct on the 17th of December, who does that? Where as my debit date was arranged for the 26th. It was also not mentioned to me over the phone when the sales consultant offered the package, that an admin fee will also be included together with the first months deductions - PLEASE DO NOT MESS WITH MY MONEY, I WORK HARD FOR THE MONEY I HAVE. Then yesterday, 20/01/2021, Diane contacts me again, to tell me that my membership is still not cancelled, and that i would have to pay another month's fee of R599!!!!!!!! Whilst, me being in utter shock, and expressing the disgusting assistance received from her in the first call she had with me, again she had ended the call, and referred me to email them instead. Why are you people being thieves and stealing? Why are you not prepared to cancel my membership?! Diane, certainly, does not belong at that place - she does not even allow you to say anything over the phone. She was also saying, "You did not call me, i called you, so you need to listen to me...." I have been trying to cancel this debit since it began! mind you, i haven't even used any of their services, either, due to the bad reviews that ive come across on all social media. It is impossible for me to even stop the debit at my Bank, because MoiMooi AKA, Milk & honey Boutique has set it up in such a way, that the owner of the money that they are deducting every month, cannot cancel the debit. Come on Guys, we're in the 21st Century, where businesses like you, would go out of their way to assist their client's even if it is a request for cancellation. This is beyond me! I am trying to find a different recourse in this matter, and will be approaching the Ombudsman as well. They are stealing people's money! PLEASE CANCEL MY MEMBERSHIP & CANCEL THE DEBIT AS FROM DECEMBER! I am utterly, disappointed in the service received from Diane. We confirmed that my membership will be cancelled, in December, already! Your lines stays busy, probably with constant complaints about the service. Copy of Email Requesting Cancellation : Email dated: 12/12/2021, "Good Day, Kindly, cancel my membership with immediate effect. Please send me written confirmation that it has been cancelled. Lastly, please make sure that the debit is NOT deducted at the end of this month going forward as I was not told about the admin fee, that was also deducted at the end of November. Many Thanks Fudwa" To date, my membership IS NOT CANCELLED, and they are insisting that I will have to pay an additional cancellation fee of R599,00 as well. I have NOT made use of any of their services, and the above, was not mentioned to me when the membership was offered by the sales consultant, in regards to the cancellation fee. Copy of email sent to MoiMooi, Emailed dated 17/12/2021 "I have already requested that my membership be cancelled. It doesnt sit kindly with me, where rude & obnoxious people from your company contacts me, and ends the call whilst still speaking to them. It is noted that you have deducted another R599,00 today, on a day where it is not the agreed deduction date! Please send me written confirmation that my membership is cancelled. I have read reviews about this company and sorry to say you are only here to steal my money. Please send me written confirmation as requested above. "
0
Replies (0)WA
Wardah A
1 reviews | Active since Jan 2020
23 Mar 2021, 08:39
My pace of relaxation
Hi All, i would like to take the time to thank the new manager Chantal, Tracey (Hair Stylist and receptionist) ,Samantha and Annie (the******s) for almost making my time at the Milk and Honey Spa in Woodstock, Cape Town an wonderful experience. They are always acommodating and pleassant. The treatments are amazing and i love going there.!!! The bookings is so easy and i get immediate confirmation when i do make a booking. I will recommend the spa anytime. Thank you Chantal for running the spa with compassion and always make me feel welcome. thank you and keep it up!!
Helpful (0)
|Replies (0)WA
Wardah A
1 reviews | Active since Jan 2020
23 Mar 2021, 08:39
My pace of relaxation
Hi All, i would like to take the time to thank the new manager Chantal, Tracey (Hair Stylist and receptionist) ,Samantha and Annie (the******s) for almost making my time at the Milk and Honey Spa in Woodstock, Cape Town an wonderful experience. They are always acommodating and pleassant. The treatments are amazing and i love going there.!!! The bookings is so easy and i get immediate confirmation when i do make a booking. I will recommend the spa anytime. Thank you Chantal for running the spa with compassion and always make me feel welcome. thank you and keep it up!!
0
Replies (0)ZF
Zena F
1 reviews | Active since Jan 2020
3 Jun 2019, 05:27
Not satisfied with wax
Hi I am a bit disappointing because despite numerous complaints the light in the waxing room is still bad, it is dim and makes it very difficult for the the****** to see and make sure they have gotten rid of all the hair. On more than one occasion I have had to tell the the****** there is till hair left after my facial wax, the the******s themselves adviser that it is difficult with the lighting. I went for a wax on Saturday looked in the mirror after and had to lay back down and ask the the****** to get the hairs, I got home and saw I still had hair left that was not taken out. Please fix the lighting as it really needs to be brighter in there. Also the curtained on the window by the waxing room are absolutely disgusting full of dust and dirty which is concerning because it needs to be hygienic in a place like milk and honey.
Helpful (0)
|Replies (0)ZF
Zena F
1 reviews | Active since Jan 2020
3 Jun 2019, 05:27
Not satisfied with wax
Hi I am a bit disappointing because despite numerous complaints the light in the waxing room is still bad, it is dim and makes it very difficult for the the****** to see and make sure they have gotten rid of all the hair. On more than one occasion I have had to tell the the****** there is till hair left after my facial wax, the the******s themselves adviser that it is difficult with the lighting. I went for a wax on Saturday looked in the mirror after and had to lay back down and ask the the****** to get the hairs, I got home and saw I still had hair left that was not taken out. Please fix the lighting as it really needs to be brighter in there. Also the curtained on the window by the waxing room are absolutely disgusting full of dust and dirty which is concerning because it needs to be hygienic in a place like milk and honey.
0
Replies (0)AM
Azraa M
1 reviews | Active since Jan 2020
21 Nov 2018, 05:48
Milk and Honey “Boutique Spar” in Woodstock
Milk and Honey. A boutique spa. I was there for 4 hours on a Saturday for hair, make up, a mani and pedi. Took them 4 hours to finish up. Every time I’d had to sit and wait I’d see clients come in after me and get attended to by the person I was waiting for. For four hours. And when I asked what was going on I’ve been waiting so long they just gave me a blank stare and said sorry. It didn’t make a difference, I went to ask almost every hour and they began thinking of me as a nuisance and their replies came less and less. Disgusting service and I’ll never go there ever again.
Helpful (0)
|Replies (0)AM
Azraa M
1 reviews | Active since Jan 2020
21 Nov 2018, 05:48
Milk and Honey “Boutique Spar” in Woodstock
Milk and Honey. A boutique spa. I was there for 4 hours on a Saturday for hair, make up, a mani and pedi. Took them 4 hours to finish up. Every time I’d had to sit and wait I’d see clients come in after me and get attended to by the person I was waiting for. For four hours. And when I asked what was going on I’ve been waiting so long they just gave me a blank stare and said sorry. It didn’t make a difference, I went to ask almost every hour and they began thinking of me as a nuisance and their replies came less and less. Disgusting service and I’ll never go there ever again.
0
Replies (0)TJ
Trevor J
1 reviews | Active since Jan 2020
26 Sept 2018, 08:47
Booking fr treatment
Hi this is pathetic frm milk& honey / moimooi...i tried since 4th Sep to get thru just to make a booking.i tried again this morning waited for 19min is there only one person answering the phone...this is bcoming a joke...my debit has gone off n i cant get a booking bcose of voice mesage taking over very bad
Helpful (0)
|Replies (0)TJ
Trevor J
1 reviews | Active since Jan 2020
26 Sept 2018, 08:47
Booking fr treatment
Hi this is pathetic frm milk& honey / moimooi...i tried since 4th Sep to get thru just to make a booking.i tried again this morning waited for 19min is there only one person answering the phone...this is bcoming a joke...my debit has gone off n i cant get a booking bcose of voice mesage taking over very bad
0
Replies (0)TJ
Trevor J
1 reviews | Active since Jan 2020
16 Sept 2018, 09:38
Book appointment milk&honey
This is my 4th time im trying to get thru to milk & honey to book an appointment.but with no success i am in front of the queue for 15min n voice message just continue on with no one bothers to pick up the phone....Taryn-lee my consultant also not checking up anymore on me hence me trying to get thru to them...this is very desturbing
Helpful (0)
|Replies (0)TJ
Trevor J
1 reviews | Active since Jan 2020
16 Sept 2018, 09:38
Book appointment milk&honey
This is my 4th time im trying to get thru to milk & honey to book an appointment.but with no success i am in front of the queue for 15min n voice message just continue on with no one bothers to pick up the phone....Taryn-lee my consultant also not checking up anymore on me hence me trying to get thru to them...this is very desturbing
0
Replies (0)FB
MB
Marta B
1 reviews | Active since Jan 2020
24 Jun 2018, 11:00
debit orders persecutions
It is very convenient BUT it is very difficult to find availability at the time people have free time (it was not a problem for me though) and they will never ever cancel the debit order ! I moved away from Cape Town mid February and I still have debit order on my bank account. AGAIN AND AGAIN!!! AS soon as I reverse one, next day there is another one. I am now talking with a lawyer to stop this! I have never seen anything like it ! In my country when you make a debit order you can also cancel it . In South Africa anyone putting a debit order on your bank account can charge you FOREVER!
Helpful (0)
|Replies (0)MB
Marta B
1 reviews | Active since Jan 2020
24 Jun 2018, 11:00
debit orders persecutions
It is very convenient BUT it is very difficult to find availability at the time people have free time (it was not a problem for me though) and they will never ever cancel the debit order ! I moved away from Cape Town mid February and I still have debit order on my bank account. AGAIN AND AGAIN!!! AS soon as I reverse one, next day there is another one. I am now talking with a lawyer to stop this! I have never seen anything like it ! In my country when you make a debit order you can also cancel it . In South Africa anyone putting a debit order on your bank account can charge you FOREVER!
0
Replies (0)