DOUBLE BOOK ROOM TYPE MOVE TO CHEAPER ROOM

I BOOKED ACCOMODATION VIA [URL Removed] FOR PLETTENBERG BAY. ON THE MORNING OF OUR DEPARTURE WE WERE TOLD BY MILKWOOD MANOR ON SEA THEY MADE A DOUBLE BOOKING FOR THE ROOM TYPE WE BOOKED, WHICH THEY TOOK FULL PAYMENT FOR IN AUGUST OF THIS YEAR FOR DECEMBER BOOKING, AND WE WILL NO LONGER BE STAYING IN SEA FACING ROOMS BUT WILL NOW BE STAYING IN INLAND AND LAGOON FACING ROOMS. EVEN THOUGH THE AMOUNT TAKEN OFF MY CREDIT CARD IN AUGUST WERE FOR SEAFACING ROOMS, WHEN I ASKED TO SPEAK TO THE OWNER I WAS TOLD THE OWNER IS RUNNING ERRANTS TWO HOURS LATER WHEN I ASKED TO SPEAK TO THE OWNER I WAS TOLD THE OWNER HAS CANCER AND CAN'T SPEAK TO ME, BUT SAID THEY WILL REFUND US THE DIFFERENCE BETWEEN THE SEAFACING ROOMS AND THE ROOMS THEY NOW HAVE AVAILBALE AS WELL AS GIVE US A VOUCHER OF R1,000 FOR DINNER. I THEN DECIDED TO FIND ALERNATIVE ACCOMODATION AND HAD TO PAY AGAIN FOR ACCOMODATION. MILKWOOD MANOR ONLY REFUNDED ME 5 DAYS LATER.