***** committed at traffic department without the nessassary legal documents of the Master of the Court or signature of the appointed executor of a deseased estate

I had lost my husband suddenly on 17 October 2022. I went to the traffic department with all the necessary documents off the master of the court. They ensured me no one can removed my husband motorcycle from his name without the legal documents of the master of the court. In middle March I received a sms from them saying my license renewal might be blocked due to an outstanding fine. I phoned them, they then informed me that my husband motorcycle was removed from his name to Mr H de LA Ray, I wanted to know how that was possible without the documents of the Master of the court or signature of the appoint executer? They just said they don't know. How do you adress ***** at the traffic department like this??