AG
Amelda G
Active since Jan 2018
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Absa bank parys freestate dont care about legal documentation or elderly care
Me and my elderly mom went to absa bank here in Parys freestate, on this week monday. First there is no one at entrence to tell you in witch que to wait. After we asked around from the other customers we ended up in a gue where we waited quite a while before we were seen. My late dads policy paid into my moms absa account. First we couldnt access the account because according to them her id number she used years ago had changed some how .i dont understand how a id number cant change. The bank did not inform my mom her id number had changed,but ni other place had a problem with her id number. They asked for proof of adres. I said i can email them any statement they want yo confirm proof of adress,but they said no they cant print it and scan in in.i must leave my mom go to a print shop print there bring it back then they can scan it in. I told them i have her proof of adres on a legal statement you can print from your capitec bank. Evenually i had the bank manager there and then they print the ststements with capitecs legal signature. Then they said they cant exsept it because under suburb stand parys and city is also parys.parys is a very small town no subburbs. They wanted me to go to the municipality to collect a form to fill out. But you dont need any kind of legal verification to fill the form in.you can write any name. Adres,id, and the bank assept the form ,no questions no proof of anything you write on the form and then they change your account detaild accordingly. But a legal statement with a legal bank signature they dont accept.how does that work.no wonder it is so easy to commit *****. So they took the form change my moms id according to the form,not her legal id document. Then they told us it is going to take a few days to confirm the id. Then i lost it.i tikd them i want the money transfered to my moms capitec account.she cannot come in after days and again and again. After a big fight they transfered the money but we had to pay a fee, and i must still go back to close the acciunt and then pay another fee. My problem lies with the fact absa in no time what so ever had phoned my mom And informed her her id no on account had changed They did not wanted to accept any legal proof of adres including a electronic bank statement They did not want to print it But all other banks will print and scan I must leave my mom go print it and then they scan the exsact printed form They did not want to accept anything elsr exsept for that municipality form yiu can just fill in with any details without legal verification They change your bank details to watever you fill in on that form But dont accept your legal id. Then they make you wait and wait and then tell you to come back another day. We waited 5 hours No one offered the elderly prople even just a cup of Water,there is no masjine you can buy refreshments or drink water that is long for elderly people to go without water,exspecially if they did not kbow to bring water with them,because they are going t wait at least 5 hours. Parys population 90persent elderly people. No one entrence to greet you give a number or tell you where to go. And still i have to pay them to close the account. Everything taking in conclusion i mentioned It is no wonder it is so easy to commit ***** with bank accounts at absa And mostly it is the elderly that is *****ed, and all the bank does is pull up their shoulders. This is not legal.
53 replies
4 months ago
Os restaurant Parys freestate
Beautiful restaurant but it is now the second time on a weekend, different weekend, that we recieved very poor service. I made a booking,, and at the least they could informed me at the time that they are not equipped enough, for the amount of clients, and that the waiting period for 3 pizzas will be at least 2.5 hours. We arrived at our time 11.45, We placed an order for one kiddies meal and three pizzas after we started off with drinks. After about 80min waiting for our food I went and asked them how long it is going to take because my family is from out of town and have to go back. They then said the pizzas is being cut and will be out soon After a while they sent us plates of poor old chips, it looked old, but we said thanks. They also sent out my elderly mom's kiddies meal, a few fish nuggets with chips. It did not look very nice, the chips really look overcooked and , that she recieved. Eventually my sister went to the cashier and said we can't wait longer it's being 2 hours, We asked for take aways. We don't get to see the family a lot, and our time together was spoiled because we were waiting for 3 pizzas and stressed because they had to be back in Pretoria, before dark. We still paid the full amount and 10 present top. This is the second time over a weekend we go there that they are not organized for weekend overflow of clients. In the week it's fine. I will never go back especially over weekend O but customers that came at a later time than us, we were in the same area, they recieved their pizzas long before ours. So our time together was spoiled due to poor organization in kitchen. And the bill was over R1000. No discount, the least they could offer,, because they could not provide service to make the customer happy, and to take 90min for 3 pizzas, is not unacceptable.
0 replies
13 months ago
Supersonic
Supersonic Customer fiber using Mtn and vuma in Parys freestate Good afternoon, I have been a customer of supersonic through Mtn using vuma Acc Ss********** (mine) I pay my monthly fee of R449 on time, I am a widow, I look after my elderly mom fultime also a widow. Every month I have to log or phone them because there is no internet service, an area problem with vuma, so I have to buy extra data to stay online for work, on top of my monthly fee. Last month I went for 10 days without a rooter, because then their tooter was faulty, And so it keeps going. You never know if you are going to have internet or not, and I have to pay extra airtime to phone in, to log the complain, waiting time is never less than 15 min or more. This morning I phone them to ask if they will be willing to give me a discount on this months payment or help me in any way, because I had to spent so much money extra to stay on line and to phone them. They just said no. I asked them if I cancel my pre paid to then rather go to another company, how it work They said a month notice and a. Extra R899. I am very unhappy, I pay my fee, EXSPECT stable fiber, there was two days that I could not even whatsupp, because I could not loud air time to connect to my bank to buy data or airtime, because I look at an elderly over 85 years old I have to be able to have connection but our budget was wrong because I had to buy so much data and airtime during the month. I explained it all to the customer service billing department and asked if they can't talked at least to a manager, for some kind of discount, or something, it's their mistake wich is costing me money and time. And if I now want to go you another service I have to pay the extra 899 as well, I am already over budget because I already had no internet access this month and had to buy data again. All they say is they are sorry for the inconvenience, but nothing is done to the poor area service of vuma in thus Parys freestate area. I asked them very nice and politely to compensate me with even just a discount but they refused. What am I supposed to do? Their service to me is not even worth one star, they just cost me money I don't have and the problem continue from month to month. Nothing change. I asked them why they can't give me at least discount for this coming month, because my data expense where so high over R500 extra because of no access, they just said no. Nothing I must pay my monthly payment or be disconnected. I said I will write a report on hello Peter, and ask again to prevent this negative report if a manager can phone me back in an hour. They did not phone. Not must I keep paying for this poor service but they also prevent me to go over to a stable connection with the threat of R899. Wich I cannot afford. No help, No support No free calls to customer servive Long waiting time on the phone that had cost me this month in Feb 25 over a R1000 airtime for waiting and today again R50 airtime. No willingness to help. Even if their poor area service is costing me unexpected money, No trust in my internet service I never know when I am going to be without internet witch is also leading my elderly mom to stress, because I am stressed about service and money. She has a heart problem and cannot be stressed out I cannot be like in Feb. Without service of no kind. In the beginning the sales people made all kind of promises and they did installed the Fibre quickly, and they did replace the faulty rooter but did not care how much their faults and poor service is costing me extra. Now they also don't want to let me out of the month to month contrac without a month notice and the extra R899. I really feel this is unfair and I am sure since the bad internet access in this area is giving so much problems that other of their customers using Mtn vuma through supersonic is also unhappy with their service and extra money they have to pay for data when the area is off on top of our monthly fee. We don't get what we are paying for but it cost us extra money with no apology or compensation from them for not being able to give us what they promised. Please help me, because they don't want to and can't care less about their service. They just want their money. I wonder how they would feel if something so unfair was happening to them. And it just continues. Thank you Now they want money.... Rather take me to court even if I stand alone for the abuse of these big companies I am not afraid of them
0 replies
14 months ago
VumaSs
Supersonic Customer fiber using Mtn and vuma in Parys freestate Good afternoon, I have been a customer of supersonic through Mtn using vuma Acc Ss********** (mine) I pay my monthly fee of R449 on time, I am a widow, I look after my elderly mom fultime also a widow. Every month I have to log or phone them because there is no internet service, an area problem with vuma, so I have to buy extra data to stay online for work, on top of my monthly fee. Last month I went for 10 days without a rooter, because then their tooter was faulty, And so it keeps going. You never know if you are going to have internet or not, and I have to pay extra airtime to phone in, to log the complain, waiting time is never less than 15 min or more. This morning I phone them to ask if they will be willing to give me a discount on this months payment or help me in any way, because I had to spent so much money extra to stay on line and to phone them. They just said no. I asked them if I cancel my pre paid to then rather go to another company, how it work They said a month notice and a. Extra R899. I am very unhappy, I pay my fee, EXSPECT stable fiber, there was two days that I could not even whatsupp, because I could not loud air time to connect to my bank to buy data or airtime, because I look at an elderly over 85 years old I have to be able to have connection but our budget was wrong because I had to buy so much data and airtime during the month. I explained it all to the customer service billing department and asked if they can't talked at least to a manager, for some kind of discount, or something, it's their mistake wich is costing me money and time. And if I now want to go you another service I have to pay the extra 899 as well, I am already over budget because I already had no internet access this month and had to buy data again. All they say is they are sorry for the inconvenience, but nothing is done to the poor area service of vuma in thus Parys freestate area. I asked them very nice and politely to compensate me with even just a discount but they refused. What am I supposed to do? Their service to me is not even worth one star, they just cost me money I don't have and the problem continue from month to month. Nothing change. I asked them why they can't give me at least discount for this coming month, because my data expense where so high over R500 extra because of no access, they just said no. Nothing I must pay my monthly payment or be disconnected. I said I will write a report on hello Peter, and ask again to prevent this negative report if a manager can phone me back in an hour. They did not phone. Not must I keep paying for this poor service but they also prevent me to go over to a stable connection with the threat of R899. Wich I cannot afford. No help, No support No free calls to customer servive Long waiting time on the phone that had cost me this month in Feb 25 over a R1000 airtime for waiting and today again R50 airtime. No willingness to help. Even if their poor area service is costing me unexpected money, No trust in my internet service I never know when I am going to be without internet witch is also leading my elderly mom to stress, because I am stressed about service and money. She has a heart problem and cannot be stressed out I cannot be like in Feb. Without service of no kind. In the beginning the sales people made all kind of promises and they did installed the Fibre quickly, and they did replace the faulty rooter but did not care how much their faults and poor service is costing me extra. Now they also don't want to let me out of the month to month contrac without a month notice and the extra R899. I really feel this is unfair and I am sure since the bad internet access in this area is giving so much problems that other of their customers using Mtn vuma through supersonic is also unhappy with their service and extra money they have to pay for data when the area is off on top of our monthly fee. We don't get what we are paying for but it cost us extra money with no apology or compensation from them for not being able to give us what they promised. Please help me, because they don't want to and can't care less about their service. They just want their money. I wonder how they would feel if something so unfair was happening to them. And it just continues. Thank you After I posted this review on supersonic as titel they just cut my service not even a phone call. Nothing A lot of their clients struggle with their service in this area. They don't even care about the customer Are they really going to get away with this because they are a big company?
106 replies
14 months ago
Supersonic Customer fiber using Mtn and vuma in Parys freestate
Good afternoon, I have been a customer of supersonic through Mtn using vuma Acc Ss0044245980 (mine) I pay my monthly fee of R449 on time, I am a widow, I look after my elderly mom fultime also a widow. Every month I have to log or phone them because there is no internet service, an area problem with vuma, so I have to buy extra data to stay online for work, on top of my monthly fee. Last month I went for 10 days without a rooter, because then their tooter was faulty, And so it keeps going. You never know if you are going to have internet or not, and I have to pay extra airtime to phone in, to log the complain, waiting time is never less than 15 min or more. This morning I phone them to ask if they will be willing to give me a discount on this months payment or help me in any way, because I had to spent so much money extra to stay on line and to phone them. They just said no. I asked them if I cancel my pre paid to then rather go to another company, how it work They said a month notice and a. Extra R899. I am very unhappy, I pay my fee, EXSPECT stable fiber, there was two days that I could not even whatsupp, because I could not loud air time to connect to my bank to buy data or airtime, because I look at an elderly over 85 years old I have to be able to have connection but our budget was wrong because I had to buy so much data and airtime during the month. I explained it all to the customer service billing department and asked if they can't talked at least to a manager, for some kind of discount, or something, it's their mistake wich is costing me money and time. And if I now want to go you another service I have to pay the extra 899 as well, I am already over budget because I already had no internet access this month and had to buy data again. All they say is they are sorry for the inconvenience, but nothing is done to the poor area service of vuma in thus Parys freestate area. I asked them very nice and politely to compensate me with even just a discount but they refused. What am I supposed to do? Their service to me is not even worth one star, they just cost me money I don't have and the problem continue from month to month. Nothing change. I asked them why they can't give me at least discount for this coming month, because my data expense where so high over R500 extra because of no access, they just said no. Nothing I must pay my monthly payment or be disconnected. I said I will write a report on hello Peter, and ask again to prevent this negative report if a manager can phone me back in an hour. They did not phone. Not must I keep paying for this poor service but they also prevent me to go over to a stable connection with the threat of R899. Wich I cannot afford. No help, No support No free calls to customer servive Long waiting time on the phone that had cost me this month in Feb 25 over a R1000 airtime for waiting and today again R50 airtime. No willingness to help. Even if their poor area service is costing me unexpected money, No trust in my internet service I never know when I am going to be without internet witch is also leading my elderly mom to stress, because I am stressed about service and money. She has a heart problem and cannot be stressed out I cannot be like in Feb. Without service of no kind. In the beginning the sales people made all kind of promises and they did installed the Fibre quickly, and they did replace the faulty rooter but did not care how much their faults and poor service is costing me extra. Now they also don't want to let me out of the month to month contrac without a month notice and the extra R899. I really feel this is unfair and I am sure since the bad internet access in this area is giving so much problems that other of their customers using Mtn vuma through supersonic is also unhappy with their service and extra money they have to pay for data when the area is off on top of our monthly fee. We don't get what we are paying for but it cost us extra money with no apology or compensation from them for not being able to give us what they promised. Please help me, because they don't want to and can't care less about their service. They just want their money. I wonder how they would feel if something so unfair was happening to them. And it just continues. Thank you
127 replies
25 months ago
Be awake and aware of using Pet Heaven especially their schedule deliveries
I won't even give them a minus one star, I just had trouble with them since I started to use their schedule deliveries. My first schedule delivery was a big mess. I also reported it on hello Peter, nowhere on their app they inform that the schedule deliveries take up to 7 days. So my pets went without food, because I used the money to buy the food on their schedule payments, I don't have back up money, I asked them to please contact the coerier and explain my situation. They said they cannot contact him When I did receive my delivery the bag of dogfood was torn, I did complain about it and they did pay the money back, I then decided not to use them again since It seem out of my experience with them that there is no reliable control over the schedule deliveries. I then went on their app and deleted my schedule deliveries. A day or two later I went into their app and it showed me, no active schedule deliveries. So I deleted the app. My dad are critical I'll in icu so I did not have time to check my emails. When I got around to it six days ago, I saw they had took money out of my account for a scheduled delivery that I did not authorized. I contacted them via email. They then contacted the coerier, which they said before they can't contact the coerier, and cancel the delivery. I then asked them to refund the money, they responded it's a card payment so it can take up to seven days but if I sent them proof of my account they will eft the money into my account, I sent the required document they needed and they acknowledge that they had received it. yesterday I contacted them saying I did not receive my money yet, then they replay something about the manager that was on leave and they will sent me the proof of payment once they have it. I did not receive anything back from them yet, how is it possible that they can just take unauthorized money out of an account, and then cancel the delivery, by contacting the coerier, but when I had an emergency because I did not know how long it take for the deliveries to be make, and I asked them to contact the coerier, they could not contact them. Seems they can contact the coerier when they want to. Not to help a customer with an emergency because of the unreliable way they manage their schedule deliveries, not giving the customers the necessary information about how long a schedule delivery takes, much longer than a once off delivery. In this case they could immediately cancel the delivery but doesn't seem to care how long it takes them to refund the money. They go on and on about how important customers care is to them but I experienced quite the opposite from them. It's all just about the money. They don't care if the food is torn open it could have been contaminated, they just pop the torn bag into another bag, you don't even know if that food was contaminated or care or if it is still the right kg that was left in the bag. Now they taken money, and make up all kind off stories about the refund. They obviously cannot manage their app, and the customer is the one that is paying the prize for their mistakes. Please be aware of them. Their once off orders seems to be better but once you take them up on their offer to save money by scheduling schedule deliveries the problem starts. Why does their once off orders get deliver so much faster than the schedule deliveries, shouldn't it be the other way round? I am very upset with them. Now they have taken money authorized out of my account, which I cannot afford to loose, and have all kind of stories to pay me my money back.
0 replies
26 months ago
Terrible service from Pet Heaven that leads to my pets going hungry for three days
I would not even give them one star. I order my pets food at pet Heaven, and I used their schedule delivery system. They informed me three days before their debit order went of that was scheduled for 4 Feb. That the debit order was going to go off on the 4th. On the 5 the I wrote them an email to ask why my debit order did not go off Then they said my debit order was delayed because the dog food I ordered on schedule delivery was out of stock, I was really upset, because why didn't they told me that when they reminded me, three days before the scheduled delivery was set to go off, so I could choose a replacement food for my dog, what would have happened if I did not write and asked them why my debit order did not go off.? No where on the app or website they warn you, that delivery takes 6 days, if I knew that, I would scheduled my order six days earlier, to prevent my pets from running out off food. They could not even contact the coerier to tell them that they must speed up my delivery, so my pets just went without food for three days. We used our money to pay them, we used my mom's pension, I am a widow without an income. So we could not buy ekstra addissional food for them. I wrote pet Heaven and ask them how can they assist me with this problem? They did not reply to that email. Only the previous one to apologize for the delay and not informing me that my order is not complete and they can't process it, until I choose a replacement and explain they will update the information on the website about coerier delays. But they wasn't helpful in tracking the order to helped me solved my critical problem. I received my order today but it was in bad shape, the dog food bag was torn open, and food was out, they just put the bag torn like that in another bag. How must I know if all the kg is there? I don't own a scale. Hoe must I know if the food wasn't contaminated? This is really unecseptable service. I am really upset with them. They can't manage orders that is made on schedule dates. How would they feel if their children go without food for three days? Please be aware of using this company rather use another trustworthy and sufficient company, they don't even care how the food looks they are sending out but you must pay the full prize. Now I am not even sure to what that food was susposed to in the shop or warehouse. They obviously don't care about that. How can I be sure to give my dog the food? Bad bad service, they don't seem to have any pride in their work as long as they get the money. My order shipman #300004168 order #300004565 If they managed their schedule orders they would have seen that my dogs food was out of stock and could sent me an email for a replacement three days before, like they sent me the reminder that my payment was due in three days, if I did not follow up, when would they had informed me that my dogs food is out of stock, and that the coerier takes 6 days to deliver. I cannot accept this food? Will you? It could have been exposed to lots of stuff in the warehouse?? They did not even try to help me resolved my problem, that had lead to my pets going without their proper food and now my dogs food, is still a problem. What am I supposed to do? Be aware of this pet Heaven company, never used them. I gave them human food, but my cat refused to eat anything else than her royal canine, and I could not afford it to buy another bag, it's expensive.
58 replies
27 months ago
***** with papers of late estate of the master
I need to find out how to report to the master, of an estate late, when there was ***** committed with the paper of letter of executer and accets of the late estate. I can't seem to find a way to report this. Thank you
0 replies
29 months ago
Fnb do not want to help me. They put me in a difficult situation by taking my income
Hi I am a widow. My house was sold low beyond it's value. My agent arrange that the occupational rent will come to me directly, because I don't have an income at the moment. It is all in writing. Then fnb just instructed the transfer attorney that I cannot receive the occupational rent because of the exsess on the estate, but no one informed me or give me notice of this. I received an email on the first of Des. How must I pay rent and buy food? My elderly parents also live with me. I take care of them. Fnb cannot just break a written agreement, it's because of this agreement that I allowed the buyers to move in.. This is not fair. They can take the money from Jan 2024, even better we can arrange a payment plan, but they cannot just take my rent and food money without a decent notice to me. Now I. Am stuck I have to pay my rent and buy food. They cannot just break our written agreement. Please help me. The estate late Markus Joseph Grabie 6809145566087, the property rates have a shortfall because my agent did not work at least 3 months pro rata R, in for the rates. I was assured that the selling price will cover the important debt like the bond on the house, property rates, interest, at least otherwise I wouldn't have sold the house for that low price. I could move back myself and live there until transfer is complete without worrying about paying rent. What happened to fnb, how can we help you? What am I supposed to do now? Thank you Amelda Grabie
127 replies
33 months ago
***** committed at traffic department without the nessassary legal documents of the Master of the Court or signature of the appointed executor of a deseased estate
I had lost my husband suddenly on 17 October 2022. I went to the traffic department with all the necessary documents off the master of the court. They ensured me no one can removed my husband motorcycle from his name without the legal documents of the master of the court. In middle March I received a sms from them saying my license renewal might be blocked due to an outstanding fine. I phoned them, they then informed me that my husband motorcycle was removed from his name to Mr H de LA Ray, I wanted to know how that was possible without the documents of the Master of the court or signature of the appoint executer? They just said they don't know. How do you adress ***** at the traffic department like this??
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)