Pet Heaven
Claimed Business
|4.9|41 Reviews (last 12 months)|This business does not respond to reviews
Pet Heaven
Claimed Business
|4.9
41 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pet Heaven is widely praised as a reliable online destination for pet essentials, with customers consistently mentioning fast and dependable delivery, competitive pricing, and a user-friendly app and website. A recurring theme is appreciation for the scheduled delivery option, which shoppers find convenient for managing pet food and medication needs. Customer support staff, including named team members, are frequently highlighted for going the extra mile. A small number of dissatisfied voices raise concerns around delayed orders and slow after-sales follow-up when issues arise.
Performance(last 12 months):
Trustindex Rating
6.2TrustIndex
6.2
Review Distribution
4.9|41 Reviews
Jul '25 - Jun '26
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Janet H
1 reviews | Active since Jan 2020
26 May 2026, 09:42
Wonderful service Pet Heaven
I highly recommend Pet Heaven for all your pet needs. Excellent service, speedy delivery of my pet's food every month and it is easy to change the order or date of delivery if circumstances require. Price of my cat food range is cheaper than in the pet shop.
Helpful (0)
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Janet H
1 reviews | Active since Jan 2020
26 May 2026, 09:42
Wonderful service Pet Heaven
I highly recommend Pet Heaven for all your pet needs. Excellent service, speedy delivery of my pet's food every month and it is easy to change the order or date of delivery if circumstances require. Price of my cat food range is cheaper than in the pet shop.
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Tracey S
1 reviews | Active since Jan 2020
19 May 2026, 13:20
Pet Heaven great service
I have been using Pet heaven for the last year .There service is 24 hrs from placing order even some times same day delivery if you order before 10. Great products to pick from and lots of specials overall a great experience
Helpful (0)
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Tracey S
1 reviews | Active since Jan 2020
19 May 2026, 13:20
Pet Heaven great service
I have been using Pet heaven for the last year .There service is 24 hrs from placing order even some times same day delivery if you order before 10. Great products to pick from and lots of specials overall a great experience
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Shaylene N
1 reviews | Active since Jan 2020
14 May 2026, 11:40
Great Service, Fast Delivery
Incredible service!! Fast delivery and good communication. Really do recommend this online store!!
Helpful (0)
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Shaylene N
1 reviews | Active since Jan 2020
14 May 2026, 11:40
Great Service, Fast Delivery
Incredible service!! Fast delivery and good communication. Really do recommend this online store!!
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Johann
1 reviews | Active since Jan 2020
16 Apr 2026, 13:04
Best online Pet related retailer in South Africa!
For anyone looking to buy Pet related items online, I doubt you will find better than Pet Heaven! Thanks for great service, very nice online experience and an excellent app. Prices are also very good and in most instances, the best online price you will find. Not to even mention the specials/promotions. Scheduling deliveries at an interval you can choose yourself, is also way better than any other online retailer in this segment. Needless to say, I am a very happy customer!
Helpful (0)
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Johann
1 reviews | Active since Jan 2020
16 Apr 2026, 13:04
Best online Pet related retailer in South Africa!
For anyone looking to buy Pet related items online, I doubt you will find better than Pet Heaven! Thanks for great service, very nice online experience and an excellent app. Prices are also very good and in most instances, the best online price you will find. Not to even mention the specials/promotions. Scheduling deliveries at an interval you can choose yourself, is also way better than any other online retailer in this segment. Needless to say, I am a very happy customer!
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 09:13
Easy and Convenient - Food for my fur babies deliver to my door
I can wholeheartedly recommend Pet Heaven to anyone. My dogs are not just pets – they are my little children, my companions, and the joy of my home. For a long time, I had to drive from one veterinarian to another just to get their medication, often worrying about running out of food or supplies. Then I discovered Pet Heaven, and it completely changed our lives. Not only is it more affordable than any vet I’ve visited, but the service is wonderfully convenient. Their deliveries arrive straight to my doorstep on a regular schedule that I choose, so I never have to worry about rushing around or running out of essentials. My dogs are always happy, healthy, and well-fed, and I have peace of mind knowing everything they need comes directly to us. It feels incredibly special to see my “fur babies” thriving while I enjoy the ease of having their food and medication delivered right to my home. Pet Heaven has truly made caring for them simpler, more joyful, and stress-free.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 09:13
Easy and Convenient - Food for my fur babies deliver to my door
I can wholeheartedly recommend Pet Heaven to anyone. My dogs are not just pets – they are my little children, my companions, and the joy of my home. For a long time, I had to drive from one veterinarian to another just to get their medication, often worrying about running out of food or supplies. Then I discovered Pet Heaven, and it completely changed our lives. Not only is it more affordable than any vet I’ve visited, but the service is wonderfully convenient. Their deliveries arrive straight to my doorstep on a regular schedule that I choose, so I never have to worry about rushing around or running out of essentials. My dogs are always happy, healthy, and well-fed, and I have peace of mind knowing everything they need comes directly to us. It feels incredibly special to see my “fur babies” thriving while I enjoy the ease of having their food and medication delivered right to my home. Pet Heaven has truly made caring for them simpler, more joyful, and stress-free.
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