SN
Shaylene N
Active since Feb 2019
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Great Service, Fast Delivery
Incredible service!! Fast delivery and good communication. Really do recommend this online store!!
0 replies
5 months ago
****mers!!
I highly believe that they are a ****, which I fell for. Ordered and paid on 28 December, NO COMMUNICATION OR UPDATE SINCE. I have emails asking for feedback, nothing. Phone number does not work. Please stay away!! https://eckounltdonline.co.za
0 replies
6 months ago
NO COMMUNICATION - DELAYED DELIVERY FOR NO REASON
Horrible delivery company. I never do not have issues when I see a store I bought from is using them. My package has been collected a week ago. My tracking is stuck on 'on its way to dispatching facility'. I tried the whatsapp line - the robot can't help me. I tried calling - the line rang for 21 minutes then went dead. Tried again, then you can hear someone pick up the phone, then immediately drops the call again. I tried filling in their email form on the website, but when you click send it says captcha failure, try again - EVEN THOUGH THERE IS NO RECAPTCHA COMING UP!!!!!! Cannot get a hold of anyone to assist, tracking is USELESSS!!! Now what do you do? Just hope your paid package reaches you within the next few weeks?? "From A-to-B, seamlessly" - load of ****. Change your moto.
3 replies
14 months ago
No assistance.
Honestly ABSA has been great up until last year. I lost my job, and immediately called ABSA to let them in on my situation. I made a payment arrangement, which was not followed. They still tried to take the full debit amount more than once, pushing my account into the minus with hopped debit order fees. I then again called and explained, and complained... then I was answered with a sorry, if you do not have a retrenchment letter, we cannot help you. Even though there are other means of loosing your job! Not all companies just retrench. I am still unemployed, and even after making a payment plan, they did not keep to it. Eventually having my account so far down with penalty fees that they eventually closed my bank account. Again, calling and explaining, trying to come to an agreement... nothing. Then last month I get a nice email from their lawyers with all kinds of threats (horrible company too). I tried to explain, they asked for a bunch of supporting documents, which I sent the same day. Weeks went past, to now get a final notice letter, for not responding. What nonsense is this. I have been PEADING for help to PAY YOU!!! and this is what a person gets.
1 reply
14 months ago
RUDE. UNRESPONSIVE.
What a horrible group of people to work with. Get one email, then you reply and wait... no answers. Then suddenly a FINAL NOTICE threat, due to being unresponsive. Bunch of *********** ****s. Then they have the audacity to attach a stupid certificate claiming they have been trying multiple times to get a hold of you! This on top of not hearing ONE WORD from the credit provider first. Just BOOM handed over. Adding to today's stress of living that everyone is going through. But this will be mentioned in a complaint towards ABSA themselves. Their rude mannerism makes me not want to be helpful at all, honestly. Treating people in real stress like they are not human and we owe them the world. Do not know where ABSA got this place from, BUT YOU MIGHT WANT TO THINK OF CHANGING ATTORNEYS!!!!!!
0 replies
16 months ago
Don't Cover Anything
I am honestly regretting choosing Bonitas. Terrible medical Aid when it comes to transparence and communication!! Firstly, I have been waiting 6 months for my medical aid card. Still have not received it. Secondly, their app and online login SUCKS! you can only see your member number and the plan you are on (IF YOU CAN GET INTO THE APP). Most of the time the app says they cannot find a member with my medical aid number. But, back to the online login, you cannot track claims, you cannot see your history, you cannot submit claims or scripts, nothing! Useless, why even have it? Thirdly: I have cover for in hospital blood tests. Which was not covered. I have cover for OTC and or script medicine. Which they did not cover. I have chronic medicine cover. Again, they refuse to cover. What is this medical aid good for? I am paying a nice monthly fee, to still pay all Dr's, hospital visits, test and medicines out of my pocket. This all is after I was forced into a premium increase even before my medical aid was active. have not used it once, but here is more money. In my opinion this medical aid should not be in the top 5 medical aids in SA. Disgrace.
1 reply
22 months ago
Refund most likely ******.
I cancelled an order and requested the credited amount to be refunded back to my card/account. Then my app was blocked, I called customer service and they asked me to mail my ID and proof of account. I did this, then someone called and said my app is active again and the refund is being processed. 4 days later, still no refund and my app is blocked again. Now when I call they keep saying someone will call me back, but never does. I have not gotten my money back and can also not log into the app to see what is going on.
0 replies
24 months ago
Debit Order Change - No Assistance
I called last month to change my Debit Order Account Details. After 3 calls, finally got to someone who did not put the phone down in my ear. Went through all the agonizing steps and questions... and I was told that it has been changed. To no ones surprise, end of May the debit order tried to go off on the old account, which obviously made it bounce. My SIM card is no deactivated due to non payment. I have been calling 135 multiple times a day, but keep getting dropped calls or 'bad' lines. I went into a branch hoping for assistance, and they promptly told me that they can't help, I need to change the debit order details by calling service center on 135. I have also tried their wonderful Self Help App. Pot of nonsense!!! Can't even log in, immediately after creating a log in, I got a Error - call service center. Well, it is almost month end again, and my details still have not been changed! MTN is the WORST SERVICE PROVIDER IN SOUTH AFRICA! I have never heard anyone from Vodacom or even Cell C complain like MTN users do about customer service. All this is after I started my contract and explicitly asked to keep my old number, and boom. New number. When I went back and asked about this, oh sorry, we can't do that. So now I am stuck using two sim cards, because MTN can't follow basic customer instruction. Will definitely be terminating this contract as soon as the contract is doen. Which will definitely be a hell of a issue in itself I suppose.
0 replies
27 months ago
NO COMMUNICATION FROM ANYONE AT WESBANK
PATHETIC CUSTOMER SERVICE Our company vehicle was written off on 7 January 2024, and what a pathetic team of people working for Wesbank. No communication from them regarding anything. You, as the client need to follow up with them, and when you do, you are rep**** with short answers holding no solid information. We have been dealing with PATIENCE KHUNOUl and YUZA FOSTER NGOBENI. Can't even say I am complaining about service, because none is given. We have also logged 3 formal complaints which are also falling on deaf ears it seems. NO COMMUNICATION FROM ANYONE AT WESBANK.
1 reply
30 months ago
Horrible Lead Times
Really long lead times. Not even talking about custom prints, I am referring to novelty ready to buy products from their store. Worst part is, I ordered ONE cup. Second time buying and I am once again regretting the decision. Going on a week now, no communication with why it's taking so long or what expected lead times are. Just silence, also no feedback or trail online to track what is happening with your order. Having this exact cup printed myself somewhere else would not even have taken this long. Won't buy from them again. Can't imagine how long personalized items take.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)