Frustrating and Useless

I have had one of the most frustrating experiences I have ever encountered. The lack of knowledge and willingness to assist from your agents is extremely disappointing.

Every time I called for assistance, I was told that a ticket would be logged on my behalf. Yet, when following up days later, nothing had been actioned. However, I continuously received multiple “rate our service” surveys—despite the fact that no service had actually been provided.

After weeks of being locked out, my admission was finally processed. Then came the registration issues. If your own agents are unsure of the process, how are students expected to understand it? I was given incorrect information so many times that I lost count.

The one thing your team seems consistent at is demanding payments. I was pushed into a payment plan based on incorrect fee information given by your agents. This feels unfair and exploitative. When a student wishes to cancel and request a refund, every possible obstacle and excuse is presented to avoid returning their money.

At this point, I am requesting my refund. I want my money back.

I will never recommended your institution to anyone, you dont care, its only about the money!!!