Anglo vaal mine workers bad provident fund

I'm jwalane qophe the niece of the deceased moleleki qophe who past away 25/04/2001 working for anglo vaal mine industry number k1788461 .I'm not impressed with the pathetic service the mine workers beneficiaries receive at mineworkers provident fund ,my mom still waiting for the claim to be realised untill today .it's been 16 years now waiting for claim.same year after the deceased past away my mom went to jhb regarding the claim,she was promised to wait for call untill she took an initiative after a long period with no update regarding the claim . 2013 my mom phoned the call centre at mine workers provident fund and spoke to so many consultants who kept referring call to LINDANi MTSATSE that never bored to solve the problem . LINDANE REQUESTED THE DECEASED PROVIDENT FUND FORMS OFF WHICH THAT WAS SCANED AND EMAILED TO HIS EMAIL ADDRESS.WHEN MY MOM DOES A FOLLOW UP TO CHECK HOW FAR IS THE CLAIM AND WHY IT TAKES SO MANY YEARS NO ONE KEEPING HER UPDATED .Lindani told my mom that they still tracing the claim and because there was a change of companies to momentum ,that is the reason of the delay jan kgosana is now dealing with the claim and no reply as what holding the claim.