Selective treatment for holiday bookings.

A very bad experience and service provided by the agent responsible for the bookings Lynette van Schalkwyk, very unprofessional and very selective with the service she provide. She canceled our booking done 6 months ago for people who just booked late. She **** and claimed that our books house was hit by storm by allocated it for other people. I don't want to be seen to be playing a race card but she canceled for us for her friends of a different colour. We'll it's SA, we ignore the still existing ******.