Unprofessional Experience

On Monday 17 November I tried to book online but the website was not working. I phoned the hotel and they confirmed that there is something wrong with the website but that I should whatsapp them and they will make the booking for me. This was for Wednesday the 19th for 1 night stay.

I did that and received a reply that they got it and will send me the proforma invoice.

By Wednesday morning I have not received anything and contacted again. They then rep**** with my confirmation nr and emailed the invoice. I confirmed that I need to pay with me credit card and was told that is fine as long as I check in my 17:00 and pay.

About two hours later at 11:12am I received a whatsapp message that state that all the inhouse guests have extended and my booking has been cancelled. This is on the day of my check-in.