MV
Marius A
Active since Nov 2014
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Unprofessional Experience
On Monday 17 November I tried to book online but the website was not working. I phoned the hotel and they confirmed that there is something wrong with the website but that I should whatsapp them and they will make the booking for me. This was for Wednesday the 19th for 1 night stay. I did that and received a reply that they got it and will send me the proforma invoice. By Wednesday morning I have not received anything and contacted again. They then rep**** with my confirmation nr and emailed the invoice. I confirmed that I need to pay with me credit card and was told that is fine as long as I check in my 17:00 and pay. About two hours later at 11:12am I received a whatsapp message that state that all the inhouse guests have extended and my booking has been cancelled. This is on the day of my check-in.
0 replies
15 months ago
Horrible experience
Worst decision I made when I decided to buy from them. Delivery was months late. Not what I ordered and wrong height! Unusable. Promises to correct but 4 months later still nothing. Save yourself the trouble and buy elsewhere.
112 replies
56 months ago
Builders does not refund cancelled online shopping
Never ever ever under any circumstance by anything online with Builders. I tried to buy something online - it showed they had it in stock but actually they did not. So they cancelled my order - in January 2021. I still do not have my money back. I have emailed forms and banking details etc etc but nothing. The call centre just tells me someone will get back to me, when they do they ask if I have received my money and when I reply no they are surprised and says they will escalate. And so we go - I phone, they will get back to me, they phone and ask if I received my money and so we go. I cannot be given the nr of a manager or supervisor - nowhere to take my issue. I don't know what to do anymore. I think I spend more money with call to them than the refund is worth. Even if I get my money now I will be out of pocket. NEVER AGAIN!
0 replies
80 months ago
Vodacom lies about upgrade and lies about resolving issue
On 30 August 2019 I was called by someone (I believe Kedi) from the retention department regarding my contract that was past it's upgrade date. I am on Vodacom Red Select + and he promised to keep me on this package but provide me with 800 minutes and 7 Gig of data for R499 per month (SIM only). I agreed. On Monday 2 September by using the Vodacom app I saw that I was now on a top up package with 200 minutes and less than 2 Gig data. I called Vodacom and was assisted by S Shembe who then cancelled by upgrade (or rather downgrade). The problem was this cancellation will only be effective 1 October and I will then be on my old package and not the one promised to me. He advised that I call the retention department. I called the retention department on 2 Sept and spoke to a Team Leader who promised to listen to the recording of the call with me and call me back before 13:00 on 2 Sept. No callback was received. Later on 2 Sept I called the retention department again and was this time told they will get the agent who handled my upgrade (or downgrade) to call be back. No one called me back. On 4 Sept called the retention department again. Spoke to Portia Ntombela. She promised that they will sort out my issue and give me detail feedback by 9 Sept. She also promised to credit my account with additional minutes and data due to the incorrect upgrade. No minutes or data was added to my account. No feedback as promised (today is 26 Sept). On 26 Sept called the retention department. Spoke to someone who wanted to get someone to call be back which I refused as I never get called back. Told to hold several times until I passed to the end of the call rating and call ended without my problem being addressed after 20 minutes. Called again and after 10 minutes holding was routed to the end of call rating. Not sure how to resolve this.
210 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)