Very slow, poor communication, would avoid in future.

A friend ordered a phone and received it promptly but after 5 weeks of waiting we got worried and tried to contact them. That was a fail on all fronts. We got no response via the web site chat or mail or phone number on the web site. Our emails bounced. Eventually I got a private number from a technically-sussed person on MyBroadband and got hold of the owner. We then did eventually receive the phone but not before being strung along for another ten days.