Pool Disaster - Miracle Pools

I would strongly advise against using Miracle Pools. Their handling of my swimming pool pump relocation has been nothing short of a disaster.

Here’s what happened: I hired a landscaper to redo my pool area, and since they weren’t pool experts, they subcontracted Miracle Pools to move the pump to a new location. Miracle Pools accepted the job, yet weeks later, the pump was still not functioning. Despite repeated communications, the issue remained unresolved.

When I reached out to the owner, her response was shockingly rude and unprofessional. She flat-out refused to send anyone to fix the problem, claiming she had warned the project manager the pump couldn’t be moved to the new location because it was "too far from the pool." However, this critical information was never communicated to me, and her team went ahead with the move anyway, rerouting all the pipes in the process.

After a month of frustration and additional costs, it became clear the issue had nothing to do with the pump's location, as Miracle Pools claimed. Instead, Miracle Pools had failed to properly seal the underground pipes when rerouting them. This negligence caused water loss and pressure issues, rendering the pump ineffective. To fix their mess, we had to dig up the area, hire other professionals, and bear the unnecessary costs.

Miracle Pools has refused to accept any responsibility for their shoddy work, leaving me deeply disappointed and out of pocket. If you value professionalism, accountability, and quality workmanship, stay far away from Miracle Pools.