Inhumane service

My father was left sitting on a hard plastic chair for hours and hours, not even a bed, A CHAIR!. He is so swollen because who can sit upright in a chair from hours on end?. He had a mild heart the day before as well as cellulitis all over his body which is extremely painful. He begged for hours to the nurses and doctors for pain medication but they just ignored him. The doctors even said he must just wait yet they know how bad his condition is as they took x-rays where they saw his heart is enlarged. How do we get a referral to such a hospital where patients just get ignored?! We are humans with feelings as well! Should someone first drop dead to get assistance? This is the treatment received when we do not have medical aid or insurance. All we asking for is help as we can not do it ourselves which we would have if we knew what to do! You are doctors and nurses for a reason! To say this is horrible is still being nice as it is beyond that. Where do we go for help now ?? Where ?