1 reviews | Active since Member
I bought a Ford Ranger through this dealership in Lichtenburg in August 2021. They made lots of promises of the great service and quality vehicles and and and. Unfortunately this turned out to be a nightmare. This was the most unpleasant, most frustrating, most disappointing experience i ever ha with any dealership. Empty promises, lies and poor service, and then they deliver a dirty vehicle that is in a terrible state. everything falling off, no battery clamp, wipers not working, brand new LED light bar fitted but loose and rattling,, no relay or proper wiring, one headlamp going on and off whilst driving, received the vehicle with almost no fuel, vehicle breaking down the very next day with the diesel pouring out from the filters. and so it goes on. I had more frustration than pleasure and the service is a disgrace. I had to follow up all the time and i had to drive to town and back several times on my own account to get the vehicle sorted . Furthermore when we wanted to do the licencing of the vehicle, we spent a whole day trying to get this done, we had to hear from the licencing dept. that the vehicle was not roadworthy .This again brought more frustration as i had to beg the dealership to sort out a permit and to get the vehicle through roadworthy. then again when the permit expired i had to beg again . Eventually we decided to try and get the licencing done ourselves after the dealer got someone to take it through roadworthy test. Then after i drove almost 1000 kilometres in the more or less two months i had the vehicle, i has to replace the battery. I requested my money back and at least the dealer eventually said they will repay me for the battery and licensing and number plates. This was supposed to be done on the 15th of November, but again not even this was done. I had to follow up again several times and eventually got my money back tonight. I even reported my dissatisfaction with this dealership , twice to Wesbank where i financed this vehicle, but Wesbank did not even bother to reply .. I WILL NEVER EVER REFER OR RECOMMEND ANYONE TO BUY ANYTHING FROM THISW DEALERSHIP. I f it was not for the fact that i had to install a tracker in the vehicle and signed a three year contract , and if i did not have to get insurance before i could get the vehicle, i would have cancelled this transaction.
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