No delivery

Got an out for delivery SMS the morning stating delivery by 17:00. After 16:00 I phoned their courier company's call centre and they told me the driver would be there just after 17:00. I waited until 18:15 and then left the office with no package. Later I had to see the driver indicated a "bad address", but why does the driver not call me? Also, how can they not find the address when other couriers easily deliver there every day? Never, ever use this company as their deliveries does not seem to happen.