Criminals - bad service

<p>we wanted a mobile trailer freezer and we went to this factory that manufacture these mobile in Randburg stridjom park  we met a gentleman by the name of Alan Plank he showed us the samples of the freedges  from then we agreed on price, he indicated that if we pay on the 20 April 2017 we will get our freezer by the 5 May 2017 as we requested, which we did make payment on the 20th April, on the 3rd of May we contacted Alan to confirm is we still getting our trailer as we had orders we needed to do delivery.</p> <p> </p> <p>he indicated that he was going to contact me the following  day 4 May 17 mid-day to confirm our delivery, he never called and on the 5th he never called and there was never delivery as agreed.</p> <p> </p> <p>we sent him an email on the evening of 5th May 17 expressing our dissapointment that he never contacted us and he never delivered as agreed we then asked him when can he deliver he was not sure as he indicated he was running behind with schedule, we then requested our money back as he did not deliver as agreed, he then told us his refund policy its 15 to 21 working days.</p> <p> </p> <p>we told him we not requesting refund becouse we do not want the trailer, it is becouse he bridge the contract of what we have agreed on therefore his refund policy does not apply we need our money.</p> <p> </p> <p>as at today he has not responded to our email nor refunded our money or even promising to deliver our trailer.</p> <p> </p> <p>this company is run by criminals, collecting monies from people and don''t deliver.</p> <p> </p> <p>stay away from these guys</p>