Waiting 2 months for refund

Done a contract 2 months ago. They took my money within seconds. When nie cancelled because they wanted finger prints on a device driven around by a courier company for any type of use so I cancelled. Now they want 3 months bank statements and proof of payment from me before refunding my money.. They did not ask for a bankstatement or proof of bank and they dispatched the product without proof.of payment so they got the proof themselves. Now they want all this before refund. What do they want to do with my 3 months bankstatements. Use it to **** some money off Me? Through a back door. Who is going to pay the R10 a page for 3 months? I have to. You took the money out of the account on the stated contract so refund it to the same account and fast. If you just look at all the bad reviews I think check point or those companies must be notified and obviously the ombudsman. They have no scruples and agents should be ashamed of working for them.