M
Mobilesplus
Claimed Business
M
Mobilesplus
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mobilesplus
Mobilesplus has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mobilesplus across 429 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Ciaran B
1 reviews | Active since Jan 2020
27 Nov 2025, 10:50
Underhanded and poor after sales.
What a disgraceful company. Upgraded my home router to a package that doesn't exist in my area when I changed from a month to month agreement to a one year contract despite confirming the package was exactly the same. Then when I pointed it out they refused to cancel the contract even though I was well within the cooling off period despite their staff member initially telling me it was my right.
Helpful (0)
|Replies (0)CB
Ciaran B
1 reviews | Active since Jan 2020
27 Nov 2025, 10:50
Underhanded and poor after sales.
What a disgraceful company. Upgraded my home router to a package that doesn't exist in my area when I changed from a month to month agreement to a one year contract despite confirming the package was exactly the same. Then when I pointed it out they refused to cancel the contract even though I was well within the cooling off period despite their staff member initially telling me it was my right.
0
Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
10 Apr 2025, 14:40
Getting Double what you did NOT ask for!
A despicable company. You sign up for a new MTN contract, then converts an existing prepaid number also into a contract by using questionable methods to sell a so called special.
Helpful (0)
|Replies (0)LD
Lisa D
1 reviews | Active since Jan 2020
20 Feb 2025, 15:11
PRENIECE PADAYACHEE the Swendelaar
This company is dishonest and will **** you. They only mention one small fee to update your mtn plan, which they have full access to, and then when the bill arrives, you see a higher price than what you agree to. An extra R120 that i wasn't made aware of. And then PRENIECE PADAYACHEE states that it was stated in the T&Cs. Then just types out questions, asking if the customer was made aware of the R120 once off fee, and in the next line answering her own questions, saying yes, the customer agreed to it and was aware.
Helpful (0)
|Replies (0)LD
Lisa D
1 reviews | Active since Jan 2020
20 Feb 2025, 15:11
PRENIECE PADAYACHEE the Swendelaar
This company is dishonest and will **** you. They only mention one small fee to update your mtn plan, which they have full access to, and then when the bill arrives, you see a higher price than what you agree to. An extra R120 that i wasn't made aware of. And then PRENIECE PADAYACHEE states that it was stated in the T&Cs. Then just types out questions, asking if the customer was made aware of the R120 once off fee, and in the next line answering her own questions, saying yes, the customer agreed to it and was aware.
0
Replies (0)HC
Heidi C
1 reviews | Active since Jan 2020
14 Nov 2024, 12:46
terrible service
Be mindful when taking up a data contract with MTN through mobilesplus. on the 15th of October we signed up for a data contract and made the neccessary payment to receive the router and sim. when i followed up a week later I was told that they do not have stock. how can you offer something and insist on upfront payment for 2 months when you do not have the stock. and not even tell the prospective customer there will be a delay? we then proceeded to cancel the application. this cancellation had to be approved by MTN. this was eventually done on 1 November. I submitted proof of payment and my bank statement as requested for the refund - which was to take 5-7 working days. today after emailing and phoning since monday we receive an email "as of currently the upfront payment is not reflecting on your MTN account ". with "Please note that the turnaround of the payment allocation by the MTN banking team is 5 business days. " this is totally unacceptable. we have since taken out a contract directly from MTN. we just want the money that we paid for a service that could not be provided due to "no stock". i will also be posting this review on MTN.
Helpful (0)
|Replies (0)HC
Heidi C
1 reviews | Active since Jan 2020
14 Nov 2024, 12:46
terrible service
Be mindful when taking up a data contract with MTN through mobilesplus. on the 15th of October we signed up for a data contract and made the neccessary payment to receive the router and sim. when i followed up a week later I was told that they do not have stock. how can you offer something and insist on upfront payment for 2 months when you do not have the stock. and not even tell the prospective customer there will be a delay? we then proceeded to cancel the application. this cancellation had to be approved by MTN. this was eventually done on 1 November. I submitted proof of payment and my bank statement as requested for the refund - which was to take 5-7 working days. today after emailing and phoning since monday we receive an email "as of currently the upfront payment is not reflecting on your MTN account ". with "Please note that the turnaround of the payment allocation by the MTN banking team is 5 business days. " this is totally unacceptable. we have since taken out a contract directly from MTN. we just want the money that we paid for a service that could not be provided due to "no stock". i will also be posting this review on MTN.
0
Replies (0)WP
Willem P
1 reviews | Active since Jan 2020
5 Nov 2024, 06:20
YES
NEVER EVER FALL FOR THESE PEOPLES CONSULTANTS AND DO NOT ALTER YOUR MTN CONTRACT AT ALL. THEY PROMISE YOU A COOL OFF PERIOD OF 10 DAYS ON THE PHONE, AND LATER TOLD YOU THERE IS NO SUCH THING AS A COOL OFF PERIOD. THEY TELL YOU YOUR MTN CONTRACT DOES NOT EXIST ANYMORE AND THEY MUST MIGRATE YOU.......DONT DO IT !!!!!!
Helpful (0)
|Replies (0)WP
Willem P
1 reviews | Active since Jan 2020
5 Nov 2024, 06:20
YES
NEVER EVER FALL FOR THESE PEOPLES CONSULTANTS AND DO NOT ALTER YOUR MTN CONTRACT AT ALL. THEY PROMISE YOU A COOL OFF PERIOD OF 10 DAYS ON THE PHONE, AND LATER TOLD YOU THERE IS NO SUCH THING AS A COOL OFF PERIOD. THEY TELL YOU YOUR MTN CONTRACT DOES NOT EXIST ANYMORE AND THEY MUST MIGRATE YOU.......DONT DO IT !!!!!!
0
Replies (0)CH
Craig H
1 reviews | Active since Jan 2020
24 Oct 2024, 13:18
DO NOT TOUCH WITH A BARGE POLE. RUN RUN RUN.
DO NOT TOUCH WITH A BARGE POLE. RUN RUN RUN! Hideous ********** LIZARDEOUS. When you upgrade via MTN's 135 they farm the process out to these dreadful specimens. You are not aware. MTN does not tell you. Then MobilesPlus ****s up the upgrade process and you have to reverse it. That reversal gets ****ed up and you are left making DOZENS of calls to MTN retentions, then MobilesPlus and back and forward and back and forward....each one blaming the other. MobilesPlus has only a landline available only through a parent company!
Helpful (0)
|Replies (0)CH
Craig H
1 reviews | Active since Jan 2020
24 Oct 2024, 13:18
DO NOT TOUCH WITH A BARGE POLE. RUN RUN RUN.
DO NOT TOUCH WITH A BARGE POLE. RUN RUN RUN! Hideous ********** LIZARDEOUS. When you upgrade via MTN's 135 they farm the process out to these dreadful specimens. You are not aware. MTN does not tell you. Then MobilesPlus ****s up the upgrade process and you have to reverse it. That reversal gets ****ed up and you are left making DOZENS of calls to MTN retentions, then MobilesPlus and back and forward and back and forward....each one blaming the other. MobilesPlus has only a landline available only through a parent company!
0
Replies (0)EM
Edward M
1 reviews | Active since Jan 2020
18 Sept 2024, 09:45
Mobilesplus are *****sters!!
I was contacted by mobilesplus saying they were from MTN. I was offered more airtime and a reduced payment on my current contract. They had all the information about my contract down to the amount of airtime I use. When I agreed to the change I received an SMS saying mobiles plus has accepted my order. Confused I went to MTN who said they do not deal with mobiles plus at all and my information had been ****** by them. They said mobiles plus is able to cancel my current contract and charge pro rata amounts to my bank account. How is this even possible. They checked at MTN and mobiles plus had added another SIM card to my contract which is not what was agreed on by me. Watch out for these *****sters. They lie and get you to agree to them debiting your account. This is not MTN. Do not fall for it. If you ever want to do any changes to your contract do it in-store and not over the phone!
Helpful (0)
|Replies (0)EM
Edward M
1 reviews | Active since Jan 2020
18 Sept 2024, 09:45
Mobilesplus are *****sters!!
I was contacted by mobilesplus saying they were from MTN. I was offered more airtime and a reduced payment on my current contract. They had all the information about my contract down to the amount of airtime I use. When I agreed to the change I received an SMS saying mobiles plus has accepted my order. Confused I went to MTN who said they do not deal with mobiles plus at all and my information had been ****** by them. They said mobiles plus is able to cancel my current contract and charge pro rata amounts to my bank account. How is this even possible. They checked at MTN and mobiles plus had added another SIM card to my contract which is not what was agreed on by me. Watch out for these *****sters. They lie and get you to agree to them debiting your account. This is not MTN. Do not fall for it. If you ever want to do any changes to your contract do it in-store and not over the phone!
0
Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
22 Jul 2024, 18:06
*********** And Misleading
I bought an Mtn Home WiFi (5G) router online, the consultant who was assisting me searched if 5G coverage is available in my home address and she said the computer search result shows that 5G WiFi router will work at home. Router was delivered, tested it and it didn't have 5G coverage at home (it didn't work). I called MTN for assistance, they failed to assist me since it's a third party contract, I tried almost 8 days trying to get hold of Mobilesplus in order to cancel a contract. Mobilesplus misled me by issuing me with a wrong device and when I called Mobilesplus there's no one who want to take responsibility for my contract cancellation and a refund due to me. Please be careful when you're buying online!
Helpful (0)
|Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
22 Jul 2024, 18:06
*********** And Misleading
I bought an Mtn Home WiFi (5G) router online, the consultant who was assisting me searched if 5G coverage is available in my home address and she said the computer search result shows that 5G WiFi router will work at home. Router was delivered, tested it and it didn't have 5G coverage at home (it didn't work). I called MTN for assistance, they failed to assist me since it's a third party contract, I tried almost 8 days trying to get hold of Mobilesplus in order to cancel a contract. Mobilesplus misled me by issuing me with a wrong device and when I called Mobilesplus there's no one who want to take responsibility for my contract cancellation and a refund due to me. Please be careful when you're buying online!
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Replies (0)