Modern Kitchen Cupboards (mkc)
1.5|2 reviews
CS
Chantell S
1 reviews | Active since Member
08 Dec 2016, 10:12
TERRIBLE SERVICE, KEEP AWAY
<p>On Monday, 28 November Jacques did a quote for me on cupboards for two of my bedrooms and an outside cupboard. I also referred him to my mother who had him do a quote for her on that same day. He said to me that he'd email the formal quote to me on that following Tuesday as I told him that it was a rushed job. He said that he'd be able to start the installation on 9 December (tomorrow). On Wednesday, 30 November I phoned his office to find out where my quote was just to be told that I'd get it that following Thursday. On Sunday, 4 December at 22:06 Sunette sent me a quote. On Monday, 5 December I asked Sunette when installation would commence. I still haven't heard anything back.</p> <p>I haven't experienced such poor service in a very long time.</p> <p>I suggest finding a service provider who actually wants to do business.</p>
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Chantell S's updateReviewer Update
09 Dec 2016, 11:01These people are the sort of people I feel the public should be warned about. Their service is poor and slow and instead of trying to resolve the issue, they emailed me with:
"Hierdie is die besigste tyd van die jaar in ons bedryf. Ons kan nie ‘n diens aan u lewer as jy nie ‘n deposito betaal het, om jou produk te bestel nie? Geen deposito geen datum om installasie te bevestig nie. Ons het al so baie kliente in die verlede gehad, wat hulle deposito’s laat betaal en dan wil hulle binne 2 dae die installasie voltooi wat onmoontlik is, ons staan ook ongelukkig in die ry by ons verskaffers om materiaal te bestel? Dit is ‘n bietjie onregverdig teenoor ons om net iets op HelloPeter te se oor ‘n kwotasie, waarop u nog nie ‘n deposito betaal het nie? Ek kan geen bestelling doen sonder ‘n deposito nie? U is welkom om ‘n ander installeer te gebruik wat u dadelik kan help."
Had I paid a deposit, I would've still waited for the installation. They didn't reply to any of my telephonic or email requests, but as soon as I put them on HelloPeter.com, they respond immediately.
What I failed to mention in my original report was that I had an appointment with Jacques at 10:00 on 28 November which I took time off work for. At 09:10 that morning his receptionist phoned me to tell me that he'll only be with me at 11:00.
They failed to deliver on any of their promises.
If they are so busy, why do my quote? Why do a quote for the referral I gave them? Why tell me that installation would start on 9 December?
Then they lodge a complaint with HelloPeter.com when I have proof of our call logs, recordings of our telephonic conversations and all email correspondence.
Should HelloPeter.com remove my complaint, I would be terribly disappointed as I feel that this is the exact purpose of your site: To warn others against scam artists such as these.
CS
Chantell S's update09 Dec 2016, 11:01
Reviewer Update
These people are the sort of people I feel the public should be warned about. Their service is poor and slow and instead of trying to resolve the issue, they emailed me with:
"Hierdie is die besigste tyd van die jaar in ons bedryf. Ons kan nie ‘n diens aan u lewer as jy nie ‘n deposito betaal het, om jou produk te bestel nie? Geen deposito geen datum om installasie te bevestig nie. Ons het al so baie kliente in die verlede gehad, wat hulle deposito’s laat betaal en dan wil hulle binne 2 dae die installasie voltooi wat onmoontlik is, ons staan ook ongelukkig in die ry by ons verskaffers om materiaal te bestel? Dit is ‘n bietjie onregverdig teenoor ons om net iets op HelloPeter te se oor ‘n kwotasie, waarop u nog nie ‘n deposito betaal het nie? Ek kan geen bestelling doen sonder ‘n deposito nie? U is welkom om ‘n ander installeer te gebruik wat u dadelik kan help."
Had I paid a deposit, I would've still waited for the installation. They didn't reply to any of my telephonic or email requests, but as soon as I put them on HelloPeter.com, they respond immediately.
What I failed to mention in my original report was that I had an appointment with Jacques at 10:00 on 28 November which I took time off work for. At 09:10 that morning his receptionist phoned me to tell me that he'll only be with me at 11:00.
They failed to deliver on any of their promises.
If they are so busy, why do my quote? Why do a quote for the referral I gave them? Why tell me that installation would start on 9 December?
Then they lodge a complaint with HelloPeter.com when I have proof of our call logs, recordings of our telephonic conversations and all email correspondence.
Should HelloPeter.com remove my complaint, I would be terribly disappointed as I feel that this is the exact purpose of your site: To warn others against scam artists such as these.