Unreliable, ************* and Unprofessional

What was supposed to be my most memorable and beautiful day ever, turned into the most ********** day of my life.

I am so gut wrenched at the service rendered by Moerat events. When I had to make a decision about which caterers and events company to use, Moerat events were recommended. I attended a wedding at Klein Nederburg where I first hand saw you guys in action and based on what you guys could deliver with a "Standard package", my decision was easy to make to ensure that I purchase the Premium package.

What I experienced and received on Saturday, was far from the "Premium package" I envisioned. In fact, it seemed more standard than premium.

The following occurred: 1. Ceremony - An essential part of our ceremony should have occurred around a candle ceremony that should've taken place. - Ashraf forgot it.

2. Reception - Table seating chart were miles apart from what we requested. In fact, an old cardboard was used and it was clearly visible. What an eyesore to walk into😔. - We were charged a R2000 for a white dancefloor with the printing of our initials. That was not delivered at all. Only the initials was printed on what seems to be a small piece of white plastic and addes to the top of the venues dancefloor. The dancefloor of the venue was used which we paid for as part of the use of the Venue.

- The tables seemed under decored than what I anticipated. The napkins used were far from the napkins wanted. The runners were absolutely not the requested dusty blue runners that we wanted. - No table menu was placed as paid for in the Premium package.

- The Bottled water that was part of the package was not even on the tables. When I asked Ashraf about it, he ensured me that he will "bring it now". 15 to 20 minutes later the water arrived. He wasn't honest in admitting that he simply forgot the water. I had to request for juices to be served, and this as well felt like an eternity to be served.

- I requested an envelope box from Ashraf, this was also forgotten.

- I requested a knife for cutting the cake ( This was also not delivered)

- Canapés was amazing and was the 🌟 star of the day.

Starters: This was the most embarrassing to serve to my guest. FAR from what we requested. A truly poor attempt from the caterers of Moerat. The prawns were not even deveined and cut open (Basic rules of serving Butterf**** prawns) - The presentation was a disgrace and let's not even speak on the flavours 🤦🏽‍♀️

- Main meals: The creamy vegetables was extremely crispy and undercooked (most complained about item) - Chicken Korma was split when the cream was added and no attempt was done to correct this. Totally unacceptable ( this we will know - my sister is an executive chef) - I was truly ashamed to serve it to my guests. - Ashraf promised that the main table will have their own mini buffet (this also did not happen)

Coffee bar - We provided more than enough items for the coffe bar, from Jacobs Kronung coffee(Biggest pot) to tea. Boxes of milk and 2.5 kg sugar. - This was not given back, in fact it was communicated that the coffee was "finished" - while only a few guests drank hot beverages.

- Dessert: This was delicious, presentation was just extremely poor.

Overall I am deeply disappointed in the services that were rendered from the Moerat team to myself and my husband. It truly feels that the people that gets the best services are the ones that are influencers and celebrities.

My dream wedding was not treated with grace and elegance. And for this I am truly heartbroken😭😔

When I informed the owner on what happened, he blatantly ignored my pleas and up until today did not bother to reach out to me or apologize in any way. I will never recommend this company to anyone.