Lack of Service delivery - UIF User account locked

Hi,

Can I please have assistance with my UIF account which was locked, was frequently escalated but to this very day no follow through on the UIF account being resolved so don't see the use of having customer care if you cant action on your Standard operating function.

3 June 2021 - Date of call Customer care Called and given " Case # 20210603-000777 Email- as well the same day

7 June 2021 - Was advised that a SMS or email me with the outcome of the investigation. No feedback to this very day

8 July- Customer care assistant Sakkie Advised that email was wrongly logged by the UIF team and corrected it.

27 July 2021 - Customer care assistant Sakkie Said it would be escalated and password would be reset after 24hrs and issue still unresolved.

29 July 2021 - Customer care assistant Kamosho Petersen And advised it would be escalated today to Mondumiso Mkhwanizi

Let's be frank this is a freaken joke; if you can't action a simple task like this why are you being employed to function in this position as a customer care support?

Can i please have feedback urgently on this matter from management?