DJ
Daniel J
Active since Apr 2015
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
Double deduction on account and delay service
Hi, Please note i received two transactions on my banking app which was first prevented by standard because they made a assumption that it could be ***** after a few weeks back i advised them it was valid and i use the merchant which was Microsoft alot. Yesterday i purchased a item and they blocked it and deducted double the amount. On the merchant end they cant see the transaction and i cant on my billing history,, but i called my private banker and i told him about it and no help.. the money was deducted by standard bank and blocked but they cant tell me a damn thing and give me this long back and forth answer...i want it cancell and give my money back <Makhosonke.Mpongwana@standardbank.co.za>this is my private banker who suppose to help me but feels like im still getting customer care service
583 replies
32 months ago
Marko Online purchase " Still not delivered" 7 working days now !!!
We made a purchase on 05-09-2023 and called to follow up when the items. The items were supposed to be delivered on 11-09-2023 which gives the order 5 working days from the day the order was made. It the 13-09-2023 and still no item was delivered, and be calling the contact center for assistance, and it's a waste of time. The items have still not been collected from the supplier and when we ask for a cancellation we get told about the policy which is of no relevance when the entire order SLA period has been breached. Ticket 337544 was logged yesterday after several calls and still no update on when we can expect the item to be delivered we want to cancel and get told we need to wait 7 working days, it that a damn joke? I want an immediate transfer of the money so I can purchase the item we want at another retailer or deliver the item with urgency but this is a damn disgrace on Marko online service team who cannot manage this process ...
262 replies
33 months ago
Babies R US - Online Website / Gift Card
We have a complaint relating to a gift card we received that was emailed to us on 26 July 2023 at 10:02 am. We went online to purchase goods online on the website, all items were in our cart and we used the gift card code and made a purchase for the items we wanted and the store it would be collected from. When we wanted to finalize the order for purchase, a clutch happened and prompt us back to our cart on the online website with the items missing and the gift card used. The order isn't in my wife's account and the gift card had no value amount attached to it after the clutch Regards
0 replies
46 months ago
Unacceptable service delivery billing team
I been logging my payment refund to mweb as per the feedback I got from the call centre agent. So my account was suspended due to back card 16 digits which was changed I made a payment directly to the mweb Nedbank account and still now change in status then I called the customer care and was to to pay via payfast which I did. So I logged my payment refund to docs@mweb.com and still no a single response ..can I please have someone assist me due this is going on to long now
0 replies
47 months ago
****ty service delivery
Good Morning, My bank card was stolen, and to get a temporary card would take me an entire day to stand in a long queue, when I requested for a replacement card was told they courier the card and it takes 5 working days. So i need to go stand twice in a long queue for a card in the promenade. Go to another bank like FNB you get a virtual card and its just very frustrating when you have to stand in long queues and wait for days for a bank card and I'm unable to access my own funds without temporary card. I ask the customer service where in transit is my card,cant stay its still with Courier,, and ask when will it b delivered get a generic response wait 5 working days .. if thursday it was logged and i count in Saturday which is a working day my card should be at the bank today and local courier takes 2 days makes to make a delivery.. just so damn upset with this **** standard service at a high rate for nothing ,,
670 replies
52 months ago
Internet down ***
Hi, Woke up this morning to my internet down, I make my income from using this internet service. Can you please assist urgently with this matter
0 replies
55 months ago
Online TFG purchase sucks waste of my time
Hi, i did a pre-order on the 27th Sep 2021, and release date of the item is today, tried following up on my delivery and logged with the online side of TFG and no feedback on when today i will be getting my product. Thats why i did a preorder on the 27th which is 3 working days from the 1st when this item is released or available, I want feedback when today i can get , or ill just go collect it at a store close to me or cancel the order if i don't get it today. If i had to go with takealot i would have gotten it today
53 replies
57 months ago
Lack of Service delivery - UIF User account locked
Hi, Can I please have assistance with my UIF account which was locked, was frequently escalated but to this very day no follow through on the UIF account being resolved so don't see the use of having customer care if you cant action on your Standard operating function. 3 June 2021 - Date of call Customer care Called and given " Case # 20210603-000777 Email- as well the same day 7 June 2021 - Was advised that a SMS or email me with the outcome of the investigation. No feedback to this very day 8 July- Customer care assistant Sakkie Advised that email was wrongly logged by the UIF team and corrected it. 27 July 2021 - Customer care assistant Sakkie Said it would be escalated and password would be reset after 24hrs and issue still unresolved. 29 July 2021 - Customer care assistant Kamosho Petersen And advised it would be escalated today to Mondumiso Mkhwanizi Let's be frank this is a freaken joke; if you can't action a simple task like this why are you being employed to function in this position as a customer care support? Can i please have feedback urgently on this matter from management?
0 replies
60 months ago
Mancosa unacceptable behabiour - SCM honours department
Hi, I'm busy completing my SCM Honour at Mancosa. So part of my study was to get permission from the company of your choice to do the research project. I was requested to get a letter of permission from the company to complete my studies at their business. My company advised they would gladly grant me access to complete my studies but need an NDA "Non-Disclosure Agreement" letter signed by the institution to protect their information presented in the research study ..Mancosa comes back and says they cant complete the NDA and want me to sign the document like I'm crazy. I paid my studies in full and expect payment reimbur*****t for their resistance for not allowing me to complete my course. They advise me today I must get another business and 80%of my project is done and the deadline line is 31 May 2021. I would like my money reimbursed for this course...because on my end permission is granted but Mancosa is afraid and so resistant that they would get sued if the report goes missing on their end and expect me to sign the NDA for a report which they will possess and mark and will be on their end. Makes me wonder why they don't want to sign the NDA..
53 replies
61 months ago
Shutty service when it comes to repaying back my reimbur*****t
Hi Goodday, Hi, Received a no-reply email which is asking me for the same information I already sent to this email. Customer service person Newthricha Johnson.. all the information requested was provided. (On Mon, 29 Mar 2021, 12:10) Information was sent to them was as follow : Hi Finance Department, > > Please note the on 17/02/2021 my account was activated and the next > payment to keep the account active was 17/03/2021 which was made on the > 15/03/2021 reference on your statement (H2/150321/625) and on my statement > the payment was made on 15/03/2021. > > On 26/03/2021 a payment went off from my account by mweb for R399.00, can > you please reimburse my amount of R400.00 > > Attached is the following documentations for your perusal > - Mweb Statement > - Standard bank statement > - ID Copy All this was sent to docs@mweb.com and the contact center said it takes 24hrs and still no reimbur*****t. PLEASE ADVISE WHEN ILL GET MY MONEY BACK. Regards Daniel
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
17 (89.47368421052632%)