Money24sa
3.4|53 reviews
aM
alfredo M
1 reviews | Active since Member
20 Jan 2025, 07:14
Poor Customer Service and Unresolved Issue
I am writing to formally express my dissatisfaction with the poor level of service I have received from Money24 regarding the removal of a flag on my account. Despite my compliance with the required payment of R2,170 in December and numerous follow-ups, the issue remains unresolved.
I was assisted by Justin Scott and a clerk named Susan Du Plessis during the process. Initially, I was informed that the flag would be removed within 21 days of payment. However, more than 21 has passed, and the flag has not been removed.
The main issues I encountered are as follows:
Lack of Proactive Communication: I had to continuously follow up with Justin to receive updates. On several occasions, Justin mentioned needing to follow up with Susan, who often did not respond for several days. Confusing and Conflicting Information: Susan eventually contacted me, stating that another debt collector does not have my details, and therefore, the flag cannot be removed. This explanation is both confusing and unacceptable, especially since payment was made in December. Disrespect Toward Clients: When I mentioned my intention to escalate the matter to social media and the ombudsman, Susan confidently told me to proceed, claiming they would not be able to assist either. This dismissive attitude highlights a lack of accountability and respect for clients’ concerns. I have made every effort to comply with the process and resolve this matter, yet Money24’s handling of the situation has caused significant frustration and inconvenience. Attempts to engage with other institutions regarding this issue have been unproductive, as I am consistently referred back to Money24.
I kindly request the following actions:
Immediate resolution of the flag removal as per the agreement when payment was made. A formal explanation regarding the delay and the poor service I have experienced. Assurance that measures will be implemented to improve customer service and prevent such issues in the future. I am left questioning whether there is any honest and effective assistance available to clients like myself. I trust that Money24 values its clients and will address this matter with the seriousness it deserves.
I look forward to your prompt response and resolution.
Yours sincerely Alfredo
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alfredo M's updateReviewer Update
13 Feb 2025, 13:31It is deeply concerning that a company entrusted with handling financial matters is failing to uphold basic service standards. The lack of transparency and accountability in this process has caused undue frustration and inconvenience.
I urge you to treat this matter with the urgency and seriousness it deserves. A continued lack of action will only reinforce the perception that Money24 does not prioritize its clients or honor its commitments.
I urge you to treat this matter with the urgency and seriousness it deserves. A continued lack of action will only reinforce the perception that Money24 does not prioritize its clients or honor its commitments.
aM
alfredo M's update13 Feb 2025, 13:31
Reviewer Update
It is deeply concerning that a company entrusted with handling financial matters is failing to uphold basic service standards. The lack of transparency and accountability in this process has caused undue frustration and inconvenience.
I urge you to treat this matter with the urgency and seriousness it deserves. A continued lack of action will only reinforce the perception that Money24 does not prioritize its clients or honor its commitments.
I urge you to treat this matter with the urgency and seriousness it deserves. A continued lack of action will only reinforce the perception that Money24 does not prioritize its clients or honor its commitments.