AM
alfredo M
Active since Aug 2016
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
DONT USE THIS COMPANY!
I recently shared my experience with Money24sa after making a payment for their services, which were never delivered. When I inquired about a refund, the same consultant informed me that their admin team would contact me via email. I find this concerning, as I made the payment promptly and through the agreed-upon channels, without any delays or excuses. It is unacceptable for a business to take advantage of individuals in vulnerable situations, and such practices should not be allowed to continue.
53 replies
15 months ago
Poor Customer Service and Unresolved Issue
I am writing to formally express my dissatisfaction with the poor level of service I have received from Money24 regarding the removal of a flag on my account. Despite my compliance with the required payment of R2,170 in December and numerous follow-ups, the issue remains unresolved. I was assisted by Justin Scott and a clerk named Susan Du Plessis during the process. Initially, I was informed that the flag would be removed within 21 days of payment. However, more than 21 has passed, and the flag has not been removed. The main issues I encountered are as follows: Lack of Proactive Communication: I had to continuously follow up with Justin to receive updates. On several occasions, Justin mentioned needing to follow up with Susan, who often did not respond for several days. Confusing and Conflicting Information: Susan eventually contacted me, stating that another debt collector does not have my details, and therefore, the flag cannot be removed. This explanation is both confusing and unacceptable, especially since payment was made in December. Disrespect Toward Clients: When I mentioned my intention to escalate the matter to social media and the ombudsman, Susan confidently told me to proceed, claiming they would not be able to assist either. This dismissive attitude highlights a lack of accountability and respect for clients’ concerns. I have made every effort to comply with the process and resolve this matter, yet Money24’s handling of the situation has caused significant frustration and inconvenience. Attempts to engage with other institutions regarding this issue have been unproductive, as I am consistently referred back to Money24. I kindly request the following actions: Immediate resolution of the flag removal as per the agreement when payment was made. A formal explanation regarding the delay and the poor service I have experienced. Assurance that measures will be implemented to improve customer service and prevent such issues in the future. I am left questioning whether there is any honest and effective assistance available to clients like myself. I trust that Money24 values its clients and will address this matter with the seriousness it deserves. I look forward to your prompt response and resolution. Yours sincerely Alfredo
53 replies
22 months ago
Absa insurance ****
Hi, I am writing to express my deep frustration with the ongoing issue regarding the cancellation of my car insurance policy. I have been unable to successfully cancel the policy. My attempts to resolve this matter through your call center have been met with considerable inefficiency, as I have been repeatedly transferred between departments without resolution. Furthermore, my visit to the Adderley Street branch in Cape Town was equally unproductive. Despite the branch manager's efforts, we spent two hours on calls to the head office without any progress. To date, I have not received any follow-up communication from ABSA. I urgently request your immediate intervention to facilitate the cancellation of my insurance policy. If this issue is not resolved promptly, I will be compelled to escalate the matter publicly through social media, Hello Peter and ombudsman. Your prompt assistance in this matter would be greatly appreciated.
53 replies
22 months ago
African Useless bank
I have been receiving statements from African Bank but cannot log into the app. Despite calling the call center and visiting the Wynberg branch as directed, I have not been able to resolve this issue. The branch suggested connecting to Wi-Fi to address potential network issues, but this also failed. This has been an ongoing problem for nine months without resolution. Today, I spoke to Thato, who was unhelpful. When I requested to speak to a manager, I was put on hold for five minutes before I dropped the call. I have incurred expenses on calls and travel to branches, yet the issue remains unresolved. I have requested that all my information be removed from African Bank's database, as maintaining a profile with them serves no benefit. I hope this matter is resolved promptly and does not take another nine months. If not addressed soon, I will contact the ombudsman.
159 replies
61 months ago
Randwise (THIEFS and LIERS)
I have been under debt review for the past 3/4years and recently randwise started double deducting my account, the first time they deducted R2500 which is my monthly installment to them, however, on the same day 25 August 2020 another R2500 were deducted with a different reference number without me authorizing another deduction. I called in and was assisted by Marti who confirmed the mistake and resolved the issue within 48hours. I now experienced the same issue on 25 March 2021, they double deducted AGAIN, this time around I had to deal with an incompetent Aneri Bonthuys who lied and advised a refund was processed on the 26 and agin on 27th March. When I followed up on the refund on 30 March I was then told they are only processing refunds on the day 30 March. I have a family to feed and have no money, they are so inhuman all they can say is “sorry” Why lie to your customers just to get them off the phone? While they have kids at home, hungry, and this over an Easter weekend? Can I please have my money? This will be the last month with randwise, I will cancel whatever agreement there is make use of a different debt review company. Your customers cannot be suffering from your mistakes!!!
0 replies
106 months ago
Payment
<p>I was contacted a while back to make payment arrangements for my arrears MTN contract, I gave all my details to the consultant to setup the debit order as per our agreement.<br /><br />GUESS WHAT!! Im being threatend with lawyers notes regards to this account that I was willing to pay and their incompetent call centre representatives forgot to capture or captured my details incorrect.<br /><br />No payments has been deducted ever since, They stopped making contact. <br /><br />How do one possibly resolve this????????????????</p>
56 replies
106 months ago
Worst repair service
<p>I bought a Laptop from Teljoy which stopped working after 4months. I called their repair service 6 times lastweek just to be transferred around to departments and guess what!! IM STILL SITTING WITH A BROKEN LAPTOP!! <br /><br />Im being told that they dont offer the service in my area which is not even more than 10km from their Brackenfell branch.<br /><br />I will be cancelling this contract and I want to be reinbursed for the months I had to pay for a broken laptop! Should this not be rectified before 25th July. <br /><br />Im sick of this **** customer service and will surely not recommend Teljoy to anyone.<br /><br />And yes this is my 3rd Hello Peter complaint! </p>
56 replies
108 months ago
Arrears account
<p>Why when the money is available in my account no debit goes off, eventhough I contacted your callcentre and provided them with all my banking info and new contact details.<br /><br />Next thing I know, a teljoy van rock up wanting to collect the goods.<br /><br />How many more phone calls?<br />How many more emails?<br /><br />I thought this was a convenient way to "rent to own"</p>
56 replies
Review Distribution
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1 Star
8 (100%)