What's worse...MWeb or MTN

I took out a wifi LTE deal with MTN, but through MWeb. BIG MISTAKE! Consumers please don't be fooled by the special deals advertised on every screen that lights up. I took the SIM only deal. So after the courier delivers, you need to wait 48 hours for activation. Maybe I'm not as technological advance as my neighbor, because I didn't know the sim had to be inserted into the router. There went another 48 hours. So after my next waiting period, I called in... Calling MWeb please make sure your cell phone is fully charged. Calls take anything from 20 minutes to 40 minutes, of which 32 minutes are spend holding on. Anyway, so the technical guy was awesome, and managed to sort out my query, set up my router and I happily spend two hours online .. and then it stopped... I managed to get hold of a technical guy (once again awesome) the next day, to be informed that the sim will only work on certain routers. Very small fine print there...indeed so small I still can't find it! So I called the call center again, and spoke to a sales lady to add the router deal to the sim only deal. Guess what? You must either buy the router, or cancel your existing contract, but allow one calendar month to do so. Then call MWeb again, and take out a sim with router deal. WHY ON EARTH would any company risk loosing a customer? Maybe because they have too many? Anyway... so I ad a friend call in on my behalf, because my patience by now is paper thin. Guess what? This specific LTE (which should be portable by definition) is not!!! PLEASE MWeb show me where the itzy bitzy teeny weeny fine print is! And get this... now the router can not be bought separately, but the advice is tstill o cancel the contract and rather take out a deal through Telkom. Come one MTN! I have shares in your company - why would you bound a service provider to such an extent that they must send customers to another network?

So in hind sight my dear fellow citizens. Rather wait for an average of 30 minutes on the phone to speak to a sales agent, but tread it like a doctor's appointment, and get a second and third opinion. Steer away from the MTN deal, unless you are happy with a home deal (then rather choose fibre...I mean really why would one choose static LTE..) and exercise patience...lots and lots of patience. GOOD LUCK (you are going to need it...)