CR
Christine R
Active since Mar 2019
5
Reviews
0
Industries
Reviews
5 reviews59 months ago
ABSA Stockbroker let down
I received a message this morning when trying to lock in to my Stockbroker account...Account revoked. I have seen no prior warnings of anything that could've let to this. I was still able to access the account last night! I called the call center, and waited in the que for 20 minutes. The mail one is asked to send, has a turn-around time of 24 hours! I stand the chance to loose money I could've potentially made by trading. Check my mail - it doesn't have an account number, because I can't access the account. Neither can I send an ID number on an open platform like Gmail. So where does that leave my query ABSA...?
477 replies
64 months ago
Amazing unbeatable great service
I ordered a pair of running shoes on Tuesday evening. I was kept informed of the delivery status from the word go. It is 15:10 on Thursday, and the courier just left. I want to thank Sport SA for providing an excellent service. If you are reading this, go to SportSA's website and order something, but be prepared to be blown away. Thank you SportSA for shining a light during these dark times, and making my training a pleasant experience since I pushed the pay button.
0 replies
72 months ago
What's worse...MWeb or MTN
I took out a wifi LTE deal with MTN, but through MWeb. BIG MISTAKE! Consumers please don't be fooled by the special deals advertised on every screen that lights up. I took the SIM only deal. So after the courier delivers, you need to wait 48 hours for activation. Maybe I'm not as technological advance as my neighbor, because I didn't know the sim had to be inserted into the router. There went another 48 hours. So after my next waiting period, I called in... Calling MWeb please make sure your cell phone is fully charged. Calls take anything from 20 minutes to 40 minutes, of which 32 minutes are spend holding on. Anyway, so the technical guy was awesome, and managed to sort out my query, set up my router and I happily spend two hours online .. and then it stopped... I managed to get hold of a technical guy (once again awesome) the next day, to be informed that the sim will only work on certain routers. Very small fine print there...indeed so small I still can't find it! So I called the call center again, and spoke to a sales lady to add the router deal to the sim only deal. Guess what? You must either buy the router, or cancel your existing contract, but allow one calendar month to do so. Then call MWeb again, and take out a sim with router deal. WHY ON EARTH would any company risk loosing a customer? Maybe because they have too many? Anyway... so I ad a friend call in on my behalf, because my patience by now is paper thin. Guess what? This specific LTE (which should be portable by definition) is not!!! PLEASE MWeb show me where the itzy bitzy teeny weeny fine print is! And get this... now the router can not be bought separately, but the advice is tstill o cancel the contract and rather take out a deal through Telkom. Come one MTN! I have shares in your company - why would you bound a service provider to such an extent that they must send customers to another network? So in hind sight my dear fellow citizens. Rather wait for an average of 30 minutes on the phone to speak to a sales agent, but tread it like a doctor's appointment, and get a second and third opinion. Steer away from the MTN deal, unless you are happy with a home deal (then rather choose fibre...I mean really why would one choose static LTE..) and exercise patience...lots and lots of patience. GOOD LUCK (you are going to need it...)
0 replies
73 months ago
ABSA Online trading platform pathetic
Sine last week ABSA's Online trading platform has either been slow, or non-responsive. I've tested several other sites to make sure that it's not indeed my internet connection, but surprisingly enough it is still only ABSA. Please sort this out - Investors are loosing money.
315 replies
86 months ago
Rather walk than fly with Travelstart
I've been on the phone with Travelstart for 3 days - constantly being referred back to Kenya Airways. I'm promised a phone call, but instead refers a mail in response. I booked the ticket by accident using my mother's nickname instead of her Christian names. Kenya confirmed in writing that Travelstart needs to rectify the error, yet Travelstart (also in writing) confirms that Kenya should do it. Every time you speak to Travelstart, you are informed that it is subject to the Airlines T&C's. Below is the miserable refund from Travelstart. I never requested a refund - I want the name changed and of course I know there is a penalty, but almost R4 000??? I need to know based on what has this been calculated. I want to know who Travelstart spoke to at Kenya to confirm since I had to wait a day for them to speak to someone. PLEASE go listen to all the calls related to this matter - I'm more than willing to provide you with dates and times, and please go listen how on the 1st day, the below process was admitted to AFTER we had to inform that what Kenya Airways said. Management please do yourself a favor and listen to how Travelstart over-promises and under-delivers. One of the agents even went as far as to say what are we going to do with the ticket anyway. Sort of sounded take it or leave it... I want to know how the Account manager intervened? Finally I would discourage anyone to make use of Travelstart. Once you pay your R1 500 commission, you are on your own. Dear Christine, We have received your inquiry about cancellation of the CPT to NBO (ROUNDTRIP) flights for passengers: 1.RHEEDER/MARITA MRS Please find the refund quote below: Fare and Taxes :9179.68 Airline Penalty :3119.50 Refundable amount:4005.19 Refund admin fee :250.00 Refunds usually take 6-8 weeks to be finalised for funds to reflect on your card once we have received payment for the admin fee.
112 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)