Extremely Poor Service and Lack of Professionalism

I recently placed an online order with Montagu Cheese on December 8, paying their R90 shipping fee upfront. However, due to an urgent event deadline, I immediately contacted them—both via email and through their online order system—specifying that I would send my own expedited courier on December 9 to collect the parcel.

On the day, my courier arrived at Montagu Cheese’s premises, but shockingly, they were turned away despite my clear, prior instructions. This caused significant delays, leaving me no choice but to purchase the necessary products from another supplier at the last minute.

Following this incident, I reached out to Louise via multiple emails requesting a refund of my order (R820) plus their shipping charge (R90), as well as my additional courier cost (R109.25) that went to waste. Despite repeated attempts and ample time—over six days now—there has been no response, acknowledgment, or refund from Montagu Cheese.

This entire experience highlights poor communication, unprofessional handling of pre-arranged collection instructions, and a complete disregard for customer satisfaction. I cannot recommend Montagu Cheese to anyone seeking reliable service or timely follow-ups. Save yourself the frustration and take your business elsewhere.