Over sell and under deliver

We had carpets installed by Montana Carpets. They promised the world and didn't deliver. It is very expensive to install carpets. We needed similar carpets in new rooms to what we had. The colour does not match at all and no attempt was made to suggest a different carpet. We expected full carpets as the rooms are narrow enough to allow for no joins, but now both rooms have an unsightly join in the middle due to off cuts being used!!! Paid for full layout. The carpets were almost washed with no soap - I noticed and stopped them and made them collect soap from their offices before continuing! No attempt has been made to reply to my queries, since beginning of January. This all happened in October 2017 already and I am still waiting to hear about replacing the carpets for no joins. Will definitely not recommend them.