Monte Carlo Auto dishonesty

In 2019 September, I bought a Mercedes Benz E350 Bluetec from Monte Carlo Auto (Hurlingham, Johannesburg). The Salesman was Thulie. The Sales Manager or Sales Supervisor was Chris. The car did not have a spare key. I signed the contract of the car on condition that they promised to pay for the spare key with Mercedes-Benz.

After buying the car, I sent Chris a quotation (+R6000) from Mercedes-Benz Sandton, as he had requested, and he indicated that I can take the car to Mercedes-Benz Sandton, they would pay for the spare key. But on two occasions in 2019 I had booked for the spare key service and wanted written confirmation that they would pay the invoice when I collect the car in the afternoon, he would ignore my phone messages, calls and emails.

I tried reaching him in 2020, 2021, 2022 and this year 2023 in July we finally spoke, where Chris indicated to me that they (Monte Carlo Auto) had ordered and paid for the spare key back then, and that he would check on the key and revert back to me.

Now as I write this review it is towards end of August 2023 and he has since ignored my phone calls and emails I sent to him regarding the matter.

I have now written to the Motor Industry Ombudsman of South Africa, and hopefully they would help. I even have an email and voicenote of Chris committing to the spare key issue yet now he is playing hide and seek.

Totally unprofessional service. I am in a process of also approaching other online platforms to give them maximum bad exposure that they deserve.