1 reviews | Active since Member
I booked Monte La Vue on booking .com being a stranger, a woman alone in Johannesburg, thinking the price was great, it was 9.30 pm so I assumed they dropped the price like many do for last minute bookings (R471.41 ) . On arrival I was told that the price is not right and I must wait for the receptionist to phone the owner/ manager . She offered me a free drink while I waited politely. About an hour later which is totally unacceptable but I was so tired and it was now so late and I was alone that I hoped the Hotel would fix there problems and give me a room key . Booking was already paid by myself on the app. About an hour and half later , the receptionist gave the phone to me to talk to the Boss , he expressed that o should pay more money and that the booking.com price was wrong , I told him that that wasn’t my problem and he insisted that I pay the balance which to this day I don’t know what that price is as I haven’t even bothered to look . Another single lady had also booked two nights and she was told the same thing in a separate phone call. We were both very unhappy . Finally around two hours later we got the room keys. My rooms door handle was falling off and I battled to get the key in and out. The room was adequate and clean , no hairdryer as advertised and I was not given the WiFi password and I was told at the rate I payed that breakfast was not included. I didn’t even know they included breakfast but was made to feel like they were doing me a favour allowing me to stay there for the rate that they advertised . The owner was very rude and really did not care about kicking me out onto the streets . Eventually I threatened calling the police which seem to make things move along and my key was given to me , well that was my assumption anyway . The receptionist was lovely , polite and really tried hard, I probably have her to thank for finally getting a key to my room. I personally would not pay the advertised price of R1164 they have now advertised , it’s seems they have changed their price , which apparently includes breakfast. To not honour a price on booking.com is disgraceful especially so late at night. Never again and thank you to the lovely lady who worked at the desk who finally got me a key . It was probably a glitch on the system but that was not my problem . Someone was responsible for the price that I paid on the app .
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