Poor panelbeaters

Im very disappointed in monument panelbeaters i was in a accident and my insurance recommended monument panelbeaters i get my bakkie with more problems back my date changed 3 times before I get my bakkie back and eventually when i get my bakkie it was not finishe i wait from 8:15 the morning till 14:00 and after i get my bakkie the door was lose and the fender and it's like if you complain they don't care it cost me now again money for a mechanic to fix stuff that was part off the accident and they just said it was not part of their job and they over charge my insurance for the work they said they done and they didn't do a nice job like my door panels inside the bakkie they even didn't tight it and the people that work there i wonder if they qualified for their job